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About the Role
The Branch Representative is critical to the smooth, efficient operation of Avenir Energy’s local branches. This role oversees various administrative and operational tasks, ensuring the branch functions at its best by managing inventory, processing orders, coordinating with field teams, and handling customer inquiries. You will support day-to-day branch operations and work closely with branch leadership to resolve operational challenges, maintain records, and ensure customers receive top-quality service.
Responsibilities
- Assist in day-to-day operations, including inventory management, order processing, and dispatch coordination.
- Support the Branch Manager in ensuring smooth branch operations and addressing any logistical or operational challenges.
- Maintain accurate records of inventory levels, stock orders, and supplies.
- Coordinate with delivery drivers and service teams to ensure timely and accurate service.
- Process orders and assist with scheduling deliveries or services.
- Handle walk-in customer inquiries and provide information on products and services.
- Assist customers with order placement, payment processing, and resolving minor issues.
- Direct or escalate more complex customer service issues to appropriate personnel for resolution.
- Manage petty cash and handle branch-related cash transactions.
- Assist with invoice processing and tracking, ensuring financial accuracy.
- Perform general administrative tasks, including data entry, maintaining records, and preparing branch reports.
- Assist with office supplies management and ensure the branch is well-organized and equipped for daily activities.
- Manage and maintain effective filing systems and ensure data is accurate and up-to-date.
Requirements
- Strong organizational and administrative skills with a focus on accuracy and detail.
- Proficiency in relevant computer applications (Office 365).
- Excellent communication and interpersonal skills, with the ability to interact with both internal teams and customers.
- Knowledge of general administrative procedures and clerical processes.
- Ability to manage multiple tasks, prioritize workload, and work efficiently in a fast-paced environment.
- Strong problem-solving skills and the ability to adapt quickly to changing priorities.
- Ability to handle cash transactions and maintain financial accuracy.
- Self-starter with the ability to work both independently and as part of a team.
- Offers of employment are contingent upon the successful completion of appropriate background checks.
Skills
- Inventory management
- Order processing
- Dispatch coordination
- Record keeping
- Customer service
- Cash handling
- Invoice processing
- Data entry
- Filing systems
- Office 365
Location
- Canada
Work Type
- Field-based
Benefits
- Full coverage for health, dental, paramedical, and life insurance
- Vacation
- Floater days
- Flexible time-off programs
- Quarterly performance-based rewards
About the Company
- Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies.
- We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence.
- With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
- At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success.
Equal Opportunity
- Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process.