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About the Role
Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight, and solutions-oriented analysis that optimizes toward client KPIs and outcomes. The Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.
Responsibilities
- Design strategies to provide “Next Best Action” for clients that leverage upselling strategy to improve campaign performance.
- Initiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team.
- Respond to client inquiries and coordinate internal responses on time.
- Track pod retention rate, campaign success metrics, and incremental dollars.
- Achieve Quarterly Incremental Revenue Goals for key accounts.
- Ensure clients receive regular campaign performance reports with detailed metrics and additional insights.
- Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
- Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.
- Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
- Escalate unresolved issues to senior management or Adops as necessary.
- Hold regular team meetings with necessary stakeholders to discuss client accounts, share updates, and collaborate on strategies.
- Leverage internal tools for efficient internal communication and task management.
- Maintain a high customer satisfaction score.
Requirements
- 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
- Understanding of key consumer trends with a focus on digital advertising, privacy and programmatic.
- Assisted in executing either direct-sold or programmatic advertising campaigns.
- Basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.
- Proficient in Excel and regularly analyze data to generate insights and applicable learnings.
- Excellent relationship-building skills with clients.
- Proven track record of client retention and growth.
- Proficient in English with excellent verbal and written communication skills.
- Strong relationships with key agencies and clients.
- Adaptive, organized, and analytical with resourcefulness to solve problems.
Skills
- Excel
- Salesforce
- Slack
- Jira
- Communication
Location
- New York
Work Type
- Hybrid
Experience Level
- 3+ years
Salary/Compensations
- $77,000 – $90,000 USD annually (Base Salary)
- $8,000 – $10,000 USD annually (Target Bonus)
- $85,000 – $100,000 USD annually (On-Target Earnings)
Benefits
- Flexible remuneration plan
- Program for transit and parking
- Comprehensive health insurance
- Gympass access
- Unlimited Paid Time Off
- 401K with matching contribution up to 6% of pay, up to $4,000 per year
About the Company
- Seedtag is the leading Neuro-Contextual Advertising Company.
- Redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context.
- Powered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention.
- Enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience.
- Founded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 500+ Seedtaggers across 17 countries.
- Backed by €250M in funding, and expanding rapidly across the open web and Connected TV.
- Rewriting the rules of advertising.
Equal Opportunity
- Seedtag fosters an inclusive environment where everyone can thrive.
- Welcomes diverse perspectives, as they fuel innovation and growth.
- If accommodations are required during the hiring process, please let us know.
- Participates in E-Verify to confirm employment eligibility in the United States.