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About the Role
The Community Assistant assists property management in selling and leasing the property to prospective residents and parents, and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.
Responsibilities
- Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
- Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
- Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
- Work assigned “Community Assistant On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts may take place at any point during the day, evening, and/or overnight and are a required part of the Community Assistant position.
- Participate fully in the Turn, Move-In, and Move-Out processes.
- Give leasing tours, answer leasing phone calls and process online inquiries.
- Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
- Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
- Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.
- Assist with the implementation of renewal marketing campaign elements, including renewal events.
- Enthusiastically assists with the implementation of off-site marketing efforts on campus, in the community, and at special events.
- Plan and execute social media strategies, creating, and publishing content to a variety of platforms, and interacting with the resident communities and/or identified target audiences.
- Projects a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
- Comes to work in appropriate attire as outlined by ACC standards.
- At all times, assists in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
- At all times, immediately reports any life safety hazard or maintenance concern encountered on the property.
- Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
- Enthusiastically participate in and promote ACC programming and initiatives.
- Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
- Encourage the respect and appreciation of individual differences.
- Mediate conflict and help residents to create a respectful living community.
- Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
- Appropriately act as a resource for all customers when confronted with a customer service concern.
- Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.
- Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
- Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings.
- Participate in all staff training and orientation which may include evenings, weekdays, and/or weekends.
- Participate in recruitment, selection, and training of all new staff members as requested by the Manager which may include evenings, weekdays, and/or weekends.
- Maintain a professional attitude and manner in your work relationships.
- Model and encourage a positive attitude among staff.
- Complete room/apartment inventories, key checks and common area inventories as assigned.
- Complete and submit required reports.
- Distribute materials and messages from or approved by the Manager in a timely manner and/or by the assigned completion date.
- Facilitate the administration of the Community Service Survey.
- Accurately conduct student census as needed.
- Available to work as scheduled/needed during Turn, Move-In, and Move-Out.
- Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
- Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc.
- Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc.
- As directed/assigned, escort vendors throughout the community the necessary location and stay with them until the project is finished or otherwise directed.
Requirements
- Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
- Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
- Periodically work events that may occur in the evenings and/or on weekends.
- Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Skills
- Customer service
- Sales
- Leasing
- Marketing
- Social media strategy
- Conflict mediation
- Teamwork
- Administrative tasks
Location
- The Block - Austin, TX
Work Type
- Part Time
Education Level
- In progress degree or diploma from an accredited college or university (Graduate, Bachelor's, or Associates)
About the Company
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
- We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash.
- No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes.