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About the Role
In this role, you will lead a team of Market Associates responsible for a high-velocity, input-driven account management motion supporting our long tail of Small/medium sized Hosts. You will own execution excellence across rapid optimisation workflows, holding the team accountable to activity-based KPIs while driving consistent, scalable impact across the region. You will also serve as a key stakeholder and operator for all scaled supply acquisition and retention initiatives within your assigned territory. This role plays a critical role in driving host quality, supply performance, and campaign effectiveness at scale.
Responsibilities
- Lead and manage a team of Market Associates executing a high-volume, transactional optimisation motion, with a strong focus on input-based KPIs that drive improvements in listing performance, host quality, and overall supply health.
- Be accountable for regional business performance, including input and output metrics, supply optimisation results and host quality KPIs.
- Serve as an active stakeholder and operator across all scaled outreach initiatives, partnering closely with Host Services and Community teams to ensure campaigns, roadshows, and regional events are delivered consistently, efficiently, and at scale.
- Monitor performance dashboards and scaled campaign results, identify trends or gaps, and adjust team focus to improve outcomes.
- Identify operational bottlenecks, tooling gaps, or process inefficiencies and partner cross-functionally to improve scale, speed, and consistency.
- Coach and develop team members to excel in a fast-paced, metrics-driven environment while preparing high performers for future growth opportunities.
- Continually test, refine, and standardise scaled account motions and best practices, codifying what works and rapidly rolling it out across the team.
- Build new communication channels to increase reach, engagement and impact within this cohort.
Requirements
- 3-5+ years relevant experience managing teams, preferably scaled account management teams, with a strong interest in people management and team development.
- Prior experience in operations, sales or leading projects in a performance-driven environment.
- Comfortable working in fast-paced, high-volume workflows with clear metrics and performance goals.
- Strong organisational and program execution skills, with the ability to manage multiple priorities at once.
- Data-oriented mindset with the ability to use dashboards and insights to guide decisions and coaching.
- Clear and confident communicator who can translate strategy into actionable guidance for frontline teams.
- Ability to partner cross-functionally and follow through on shared goals.
Skills
- People management
- Team development
- Operations
- Sales
- Project leadership
- Program execution
- Data analysis
- Communication
- Cross-functional collaboration
- Marketing experience is a plus
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 3-5+ years relevant experience
Salary/Compensations
- £72,000—£85,000 GBP
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
About the Company
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search.
Equal Opportunity
- Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.