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About the Role

This field-based role involves providing expert repair and maintenance services for cleaning machinery, ensuring optimal performance and longevity. You will diagnose, service, and repair equipment, meeting service level agreements to achieve customer satisfaction.

Responsibilities

Provide quality support to customers through courteous and knowledgeable communication.
Ensure all jobs are attended to and repairs are completed within the contracted service level agreement.
Attend follow-up calls in a timely manner to complete repairs where additional parts have been ordered.
Attend and complete scheduled planned maintenance services as instructed.
Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time.
Maintain and control the highest standard of service and repair made to machinery.
Ensure all Health and Safety rules and procedures are adhered to at all times.
Follow all technician procedures issued and ensure they are fully understood.
Update all jobs in real-time on the central database system, SERVICESMARTPro (SSP), and follow working procedures to ensure correct data is captured.
Provide accurate and detailed reports upon every site visit to maintain integrity of asset data.
Order parts via the system to complete breakdown calls.
Book parts in/out to ensure van stock re-ordering levels are adhered to and parts are correctly replenished.
Help develop more efficient systems of work and/or to use any resultant change.
Regularly review vehicle conditions and ensure it is kept tidy internally and externally to promote the quality brand.
Attend company service and business review meetings.

Requirements

Full UK Manual Driving Licence essential.
Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers.
Strong mechanical aptitude with a comprehensive understanding of mechanical, hydraulic, pneumatic, and electrical systems.
Ability to interpret technical manuals, schematics, and diagrams to effectively troubleshoot equipment malfunctions and implement repair solutions.
Strong communication skills, both verbal and written, with the ability to effectively interact with customers, colleagues, and stakeholders.
Proficient in using tools and equipment commonly employed in equipment repair and maintenance, including diagnostic instruments, hand tools, and power tools.
Familiarity with safety protocols and regulatory requirements governing industrial equipment servicing and maintenance.
Proven track record of effectively diagnosing and resolving equipment malfunctions in a timely manner.
Experience with preventive maintenance practices and implementing maintenance schedules to ensure equipment reliability and longevity.
Prior exposure to providing technical support and training to customers or colleagues on equipment operation and maintenance procedures.
Strong physical condition with the capability to perform manual handling duties, such as lifting heavy industrial battery packs.
Proficient IT skills, including proficiency in operating tablet devices.
Comprehensive experience with internal combustion (IC) engines, encompassing petrol, diesel, and liquefied petroleum gas (LPG) variants.

Skills

Repair and maintenance of cleaning machinery
Diagnosing equipment malfunctions
Servicing equipment
Repairing equipment
Customer service
Technical communication
Health and Safety compliance
Data entry and reporting
Parts ordering and inventory management
System improvement
Vehicle maintenance
Industrial equipment repair
Mechanical systems understanding
Hydraulic systems understanding
Pneumatic systems understanding
Electrical systems understanding
Technical manual interpretation
Troubleshooting
Tool and equipment proficiency
Safety protocol adherence
Preventive maintenance
Technical support
Customer training
IT proficiency
Tablet device operation
Internal combustion engine experience (petrol, diesel, LPG)

Location

Work Type

Field based
Full-time

Experience Level

Previous experience in servicing and repairing industrial cleaning equipment is highly desirable.
Demonstrated experience in a field service engineering role, preferably in an industrial or manufacturing environment.

Education Level

Relevant certifications or training in industrial equipment repair and maintenance (e.g., Certified Industrial Maintenance Mechanic, Certified Maintenance & Reliability Professional) is advantageous.

Salary/Compensations

Competitive salary

Benefits

Private healthcare
21 days annual leave plus bank holidays
Enhanced workplace pension scheme
Access to our discount and wellbeing portal, ICE Cube
Life assurance which is 2x annual salary
Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
Holiday buy back scheme

About the Company

With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment.
We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education.
As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines.
We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.
At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees.
We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

Equal Opportunity

ICE is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace.
Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.