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About the Role
As a Staff Product Designer, you will shape how millions of customers track their orders across 70+ countries and brands. You will own the order tracking experience from first idea to launch and set its direction across the Delivery Hero group of consumer apps. The mission in the Customer Product Line design chapter in Logistics is to balance the needs of internal users and customers with business goals and technical feasibility, turning that balance into solutions that drive positive business outcomes. You will join the Order Tracking team, working with researchers, product managers and engineers.
Responsibilities
- Own and revamp the order tracking experience end to end, from ideation to launch, so it is intuitive, visually compelling and technically feasible.
- Use research insights, user feedback and A/B test results to refine the order tracking journey.
- Contribute to and refine the product roadmap, prioritising features that improve engagement and the delivery experience.
- Co-create with researchers, product managers and engineers, and facilitate workshops and design sprints to align teams.
- Champion visual design, interaction design and accessibility, and contribute to the design system so the experience stays consistent across platforms.
- Mentor other designers and help build a culture of continuous improvement and user-centricity.
Requirements
- 5+ years as a product designer, designing complex platforms (app experience is essential).
- Experience contributing to design systems.
- Strong visual design skills and a user-centric mindset.
- Strategic thinking, including workshop facilitation and design metrics analysis.
- Proficiency in Figma and prototyping tools.
- Clear communication and stakeholder management skills, with a collaborative approach that motivates others.
- Experience designing B2C products.
- Experience with animation concepts.
Skills
- Figma
- Prototyping
- Visual design
- Interaction design
- Accessibility
- Design systems
- Workshop facilitation
- Design metrics analysis
- Stakeholder management
- Animation concepts
Location
- Berlin, Germany
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- 27 days holiday with an extra day on 2nd and 3rd year of service
- 1.000 € Educational Budget
- Language Courses
- Parental Support
- Access to Udemy Business platform
- Health Checkups
- Meditation & Gym
- Employee Share Purchase Plan
- Sabbatical Bank
- Public Transportation Ticket Discount
- Life & Accident Insurance
- Corporate Pension Plan
- Digital Meal Vouchers
- Food Vouchers
- Support with relocation to Berlin
About the Company
- As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door.
- We operate in around 65 countries worldwide, powered by tech, designed by people.
- As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- We push hard, learn quickly and stay human along the way.
- It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side.
- If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Equal Opportunity
- We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience.
- Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
- We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
- You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.