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About the Role
Ensure customer happiness and bring parcel claiming for online shops into the 21st century with ownership, growth potential, and an attractive package.
Responsibilities
- Onboard new customers, driving successful roll-outs.
- Own the customer relationship as the trusted point of contact.
- Drive value and adoption through KPI reviews and data analysis.
- Advise customers on maximizing the use of claim.me features.
- Keep churn at zero by spotting risks and resolving issues proactively.
- Act as the voice of the customer, collecting and structuring feedback.
- Collaborate with the product team to shape the future of claim.me.
Requirements
- At least 2 years in customer success, account management, or customer service.
- Experience in B2B SaaS, e-commerce, or logistics is ideal.
- Fluent (C1+) English and C2 German language skills.
- Ability to build lasting relationships and feel responsible for customer success.
- Comfort working with numbers, interpreting KPIs, and turning data into recommendations.
- Ability to manage multiple customers and onboardings in parallel.
- Skill in explaining processes clearly, handling difficult conversations calmly, and training others.
Skills
- Customer Success
- Account Management
- Customer Service
- B2B SaaS
- E-commerce
- Logistics
- Business Analytics
- Data Analysis
- KPI Interpretation
- Relationship Building
- Communication
- Training
Location
- Alexanderplatz
- Remote
- Hybrid
Work Type
- Hybrid
- Remote
- Flexible
Experience Level
- 2+ years
Benefits
- Company lunches twice per month
- Corporate benefits platform
- German & English language courses
- Climate-neutral initiatives
- Team events
- Company-wide celebrations
About the Company
- claim.me offers the leading one-stop solution for online retailers to claim lost and damaged parcels at carriers.
- We are the new flagship brand of Seven Senders.
- We have an up-and-running product trusted by major online shops.
- We embody collaboration, open doors, and a no-fuss results focus.
- We are data-driven and efficient in our working approach.
- We strive for a workplace buzzing with energy and camaraderie.
- We are committed to Mission Zero: Climate-neutral and long-term impact.
- We are inspiring the logistics sector towards a sustainable future.
Equal Opportunity
- We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.