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About the Role
SoulCycle is a mind-body-soul experience built on community, love, respect, acceptance, and fun. We aim to redefine health and happiness with every ride, fostering an open, diverse, and inclusive community.
Responsibilities
- Provide high-level customer service and hospitality to clients.
- Assist Studio Management in daily studio tasks and projects.
- Maintain a positive attitude and take initiative.
- Support SoulCycle instructors to ensure a successful class check-in process.
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
- Assist with the training and coaching of new hires for the front desk staff team.
- Maintain product knowledge for all studio retail operations.
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
- Perform studio cleaning and prepping, including exercise equipment, floors, and mirrors.
- Perform common area cleaning, including the front desk, lockers, retail shelves, office, and hallways.
- Perform bathroom and changing room cleaning.
Requirements
- Must have customer service experience.
- Must have the ability to prioritize and multi-task within a fast-paced environment.
- Must be willing to initiate tasks and perform duties without direction.
- Must have excellent communication skills and be able to work with a wide range of personalities.
- Must have outstanding customer service and problem-solving skills.
- Must have a positive, can-do attitude.
- Must have friendly and professional phone and email etiquette.
- Must have superior organizational skills.
- Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday.
- All employees are expected to be available to work peak holiday shifts.
Work Type
- Part-time
Salary/Compensations
- $17.00
About the Company
- We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.
- To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change.
Equal Opportunity
- Because nobody is equal until everyone is equal.