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About the Role

This fixed-term E-commerce Manager role is crucial for transitioning Japan House London's online shop and in-store retail from WooCommerce and Square to Shopify. The position ensures the smooth operation of the e-commerce site during this critical migration, working with an agency and internal teams to establish a unified retail system and processes.

Responsibilities

Manage and optimize the day-to-day running of the Shop website to maximize conversion rates and sales performance.
Ensure effective merchandising of the online product range, updating pricing and promotional strategies.
Coordinate the end-to-end workflow of e-commerce content creation, including research, copywriting, proofreading, publishing, and performance review.
Utilize web analytics tools (GA4 and Shopify analytics) to monitor KPIs and make data-informed decisions.
Coordinate and plan photography and videography for the Shop website.
Liaise between Japan House London and the appointed agency for the Shopify migration, tracking progress and managing risks.
Prepare product, content, and customer data for migration, ensuring consistency across channels.
Coordinate user acceptance testing and manage issue resolution.
Support launch readiness, including URL redirects, SEO continuity, and checks on payments, tax, shipping, and stock.
Support colleagues in adopting new processes and systems, contributing to training materials.
Lead post-launch monitoring and stabilization, reporting on performance.
Document processes, settings, and decisions, and complete a handover to the team.
Maintain and coordinate the product upload schedule to Shopify.
Align the site with promotional activities.
Review the online product range with the Merchandising Team.
Prepare and upload discount codes.
Monitor the accuracy of stock, pricing, and product information.
Maintain communication with external e-commerce partners and identify UX development areas.
Research and coordinate the creation of relevant content for the e-commerce site.
Curate, plan, and optimize seasonal product collections.
Review product and content performance in line with SEO and GEO strategies.
Monitor content accuracy and ensure alignment with Style Guides and Tone of Voice.
Align the Shop and main JHL websites and identify internal linking opportunities.
Manage and coordinate the workload of the E-commerce Content Support role.
Plan and execute photoshoots with external photographers and videographers.
Review and provide feedback on photography and videography.
Maintain and update the media library.
Ensure visual assets are optimized for intended channels.

Requirements

At least 2 years of experience working in an e-commerce management role.
Hands-on experience of managing a Shopify store.
Understanding of unified commerce, including how product, stock, and sales data work across online and in-store channels.
Experience of product data and catalogue management, including bulk updates and data accuracy.
Experience of working with agencies and third-party partners to agreed scopes and timelines.
Copywriting skills, with the ability to adapt tone to different channels.
Experience of creating and managing content for an e-commerce site, including SEO and GEO.
Experience of coordinating photography and video production.
Working knowledge of GA4 and Shopify analytics, and using data to inform decisions.
Experience of working across teams and communicating clearly with colleagues at all levels.
Experience of delivering projects to tight deadlines while managing day-to-day tasks.
Proven ability to manage daily tasks in an organized and time-effective manner.
An interest in Japanese cultures.
Knowledge and experience of working with Wordpress, WooCommerce or Square (desirable).
Experience in platform migration, testing and launch (desirable).
Managing or supervising other team members (desirable).
Experience of writing process documentation or handover materials (desirable).
Interest in cultural, luxury or design-led retail (desirable).
An understanding of Japanese language would be an advantage (desirable).

Skills

Shopify
GA4 analytics
Shopify analytics
Copywriting
SEO
GEO
Photography coordination
Videography coordination
Product data management
Content management
Unified commerce understanding
Agency management
Project delivery
Data analysis
Communication
Time management
Wordpress (desirable)
WooCommerce (desirable)
Square (desirable)

Location

Kensington High Street, London
Remote
On-site

Work Type

Fixed-term
Flexible
Hybrid

Experience Level

At least 2 years of experience in e-commerce management

Benefits

Generous holiday allowance – up to 36 days per year inclusive of public and bank holidays
Group life insurance scheme
Remote GP service
Cycle to work scheme
Employee discount for the Japan House Shop and Stand
Discount platform for high street shops
Access to perks and discounts local to Kensington High Street, London
Personal learning budget after 6 months’ service

About the Company

At Japan House London we offer the opportunity to experience the best and latest from Japan.
Located on London’s Kensington High Street, the experience we cultivate is an authentic encounter with Japan, engaging and surprising even the most knowledgeable guests.
Presenting the very best of Japanese art, design, gastronomy, innovation, and technology, we work to deepen the visitor’s appreciation of all that Japan has to offer.
At the same time, we cultivate our own understanding of Japan and Japanese cultures.