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Tailor your resume to this On-Site Community Manager - Waters at Willow Run Apartments role.

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About the Role

The Community Manager will have a proven track record of successfully managing multifamily properties, including HUD properties, utilizing superior communication skills and a positive attitude. Community Managers directly supervise the property’s on-site staff to ensure implementation of all corporate policies and procedures.

Responsibilities

• Prepare accurate and timely reports detailing cash flow, budget variances, market studies, and business strategies.
• Assist in developing annual budgets, and executing on same, including managing expenses and achieving company goals.
• Work with the Regional Manager and corporate team to review and inspect all capital replacement plans; ensure all are within the scope of the approved budget.
• Maintain detailed knowledge of the local market / competition and develop tailored marketing plans and strategies.
• Solicit bids and negotiate with vendors.
• Lead the on-site team in excellent customer service.
• Review and monitor the monthly schedule of resident services activities and support of the AHF mission.
• Lead on-site staff in evictions and other routine legal matters.
• Remain abreast of federal and state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.
• Assist in ongoing process improvement, including revisions of policies and procedures.
• Review performance and recommend employee compensation decisions.
• Personally inspect the property on a regular basis, assuring the marketability of the community, both interior and exterior.

Requirements

• At least three (3) years prior experience in on-site multifamily property management, at least one (1) of which must have been a Property Manager / Community Manager of a Tax Credit community.
• Proven completion of a leadership development program.
• High School degree or equivalent.
• Professional Designation or Certification indicating property management expertise (e.g., CPM, ARM, CAM, TCS, HCCP, SCHM, or equivalent designation from a recognized MF industry organization).
• Prior experience with affordable housing programs (income and rent restrictions, LURA and/or Tax Credit compliance, etc.).
• Proficiency with Yardi property management software or experience with similar property management software.
• Demonstrated ability to effectively recruit, retain, manage, direct, train, motivate and lead both office and maintenance personnel.
• 1+ years prior experience evaluating employee performance, coaching and developing team members.
• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company.
• This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.
• Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
• The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.

Skills

• Superior communication skills
• Positive attitude
• Leadership
• Customer service
• Fair Housing
• EEO
• OSHA
• ADA
• Process improvement
• Employee performance evaluation
• Coaching
• Team development
• Recruiting
• Retention
• Management
• Direction
• Training
• Motivation
• Leadership of personnel
• Yardi property management software proficiency
• Property management software proficiency

Experience Level

• 3+ years of experience
• 1+ years of experience

Education Level

• High School degree or equivalent
• Professional Designation or Certification indicating property management expertise