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Responsibilities
- Service counter customers politely and courteously.
- Request assistance when multiple customers are present at the counter.
- Handle counter phone calls, emails, and text messages via company platforms.
- Complete all assigned Somer School and vendor courses.
- Replenish counter and self-service areas.
- Maintain a neat, clean, and organized counter/work area.
- Arrange products and signage at the counter to aid customer product location.
- Promote and sell add-on items, company specials, and focus products.
- Promote TSCOnline, Trackstar, Textstar, and Conexium to customers.
- Input various order types including counter, shipping, and will call.
- Maintain the will call file.
- Process customer product returns and credits according to company policies, inspecting and labeling returns as needed.
- Source materials from other branches following ARP procedures.
- Utilize sales tools like Somer School and Sales Made Simple for learning and sales enhancement.
- Assist customers with loading materials.
- Support warehouse personnel as needed.
- Understand and adhere to all company policies and procedures.
- Communicate low quantities and shortages to the Operations Manager.
- Report any broken or damaged material to the Operations Manager.
- Obtain certification on all Power Industrial Equipment.
- Wear required Personal Protective Equipment.
- Handle TSCO material safely and carefully.
- Attend all required branch and company meetings.
- Work assigned Saturdays according to the branch schedule.
- Work additional hours as required with supervisor approval.
- Participate in physical inventory preparation and execution.
- Adhere to the dress code and maintain a professional appearance.
- Promote and demonstrate teamwork.
- Operate stock picker, reach truck, and sit-down forklift for order picking when necessary.
Requirements
- High school diploma/GED or equivalent education.
- Prior experience preferred but not required.
- Attention to detail.
- Positive demeanor, dependability, and strong work ethic.
- Self-starter with the ability to quickly learn company systems.
- Focus on continuous improvement of system efficiencies and business practices.
- Ability to regularly lift items weighing up to 50lbs.
- Knowledge of safety regulations and procedures.
- Pre-employment background screening is required.
Skills
- Selling
- Customer focus
- Excellent written communication
- Excellent verbal communication
- Listening
- Teamwork
- Basic math
- Prioritizing and organizing (time management)
- Multitasking
- Problem solving
Experience Level
- Prior experience preferred but not required
Education Level
- High school diploma/GED or equivalent education