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About the Role
We are seeking an experienced General Manager to lead our fast-paced South Kensington restaurant. This high-profile role requires a leader who drives positive energy, fosters team development, and ensures an exceptional guest experience. You will be responsible for local marketing, sales, and maintaining operational excellence.
Responsibilities
- Lead from the front with a positive and energetic approach.
- Drive local marketing and sales initiatives.
- Engage with and support the local community.
- Manage and develop a high-performing restaurant team.
- Ensure a memorable guest experience.
- Achieve and maintain high GOS/customer experience scores.
- Demonstrate pride and ownership in restaurant operations.
- Build and develop a team that shares pride and ownership.
- Embrace leadership responsibilities, coaching and guiding the team.
- Collaborate with the kitchen, Head Chef, and management team to meet KPIs, standards, and efficiency.
- Prioritize team happiness and welfare.
- Foster a culture of loyalty, positivity, and opportunity.
- Report to the Operations Manager and collaborate with the OBR restaurant management team.
Requirements
- Proven success as a General Manager in a current site/business.
- Demonstrated ongoing team development and progression.
- Proven positive sales and KPI growth.
- Consistent Audit and EHO outcomes.
- Experience with commercial and COGs controls.
- Track record of improvements to service and restaurant environment.
Skills
- Leadership
- Team Development
- Coaching
- Marketing
- Sales
- Customer Experience Management
- Operational Management
- KPI Management
- Financial Control
- Team Motivation
Location
- South Kensington
Work Type
- Full-time
- Contract
Experience Level
- Experienced General Manager
Salary/Compensations
- £42,000 basic salary
- Service charge (estimated £1-£5 per hour additional earnings)
- Bonus scheme
Benefits
- Service charge split equally among employees
- Bonus scheme
- Guaranteed full-time contracted hours
- Complimentary team food & soft drinks while on shift
- £100/month food & drink allowance off shift (VIB)
- Fully paid birthday off
- 28 days holiday (inclusive of bank holidays)
- Up to £1000 “Refer a Friend” scheme
- Access to online 24/7 GP
- Hospitality, retail and gym membership discounts
- Cycle to work scheme
- Enhanced company sick pay (after 2nd year)
- Enhanced maternity or paternity pay (after 1st year)
- Craft Exchange Programme
About the Company
- We are a company that believes in equal access to support and opportunity for all.
- We celebrate differences and strive for diversity, inclusivity, and a warm welcome for everyone.
Equal Opportunity
- We believe in equal access to support and opportunity that exists for all.
- We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone.
- Your name, age, race or gender does not need to be on your CV.