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About the Role
Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Greeter to provide superior, friendly, and efficient service. This role is crucial in fulfilling club member needs within the Emerald Aisle rental process and ensuring a positive customer experience.
Responsibilities
- Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
- Welcome members to the facility when they exit the bus or arrive on the lot
- Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
- Assist members with questions and concerns to minimize counter visits
- Communicate customer service issues to management
- Ensure that hangtag information is completed correctly
- Maintain clean low mileage fleet mix requirements
- Maintain Emerald Aisle for cleanliness
- Thank member for their business
- Provide upgraded vehicles on request
- Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Requirements
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of experience handling customer service functions
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
Location
- J F Kennedy International Airport (JFK), NY 11430
Work Type
- Full-time
Experience Level
- 1 year of customer service experience
Education Level
- High School Diploma or G.E.D.
Salary/Compensations
- $19.47 - $25.39 per hour, plus potential bonuses
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
About the Company
- Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.
- Frequently been named one of the top places to work.
- Largest and fastest growing privately owned automotive rental and leasing company in North America.
- Working towards our shared vision to be the world's best and most trusted mobility company.
Equal Opportunity
- Equal Opportunity Employer/Disability/Veterans