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About the Role
The Inside Sales Representative (ISR) drives sales and customer success across ecobee’s professional channels through proactive engagement with distributors and contractors. Operating within the Sales Enablement organization, the ISR manages assigned territories and account groups, contributing directly to sales growth and overall channel performance. The role includes direct sales and customer success responsibilities for ecobee’s SmartBuildings offering, as well as pre-sales activities, virtual training, and return (RMA) management. The ISR collaborates with Regional Sales Managers (RSMs), Channel Marketing, Technical Sales, Operations, and Finance to execute sales plans, support channel programs, and deliver a high-quality partner experience.
Responsibilities
- Execute inbound and outbound sales activities to identify opportunities, qualify leads, and support achievement of territory sales objectives in collaboration with RSMs.
- Lead direct sales and customer success activities for ecobee’s SmartBuildings product line, including lead qualification, virtual demonstrations, coordination of hardware procurement, customer onboarding and follow up to ensure successful deployment and engagement.
- Manage a defined set of accounts to drive sell-in, product adoption, and sales growth, strengthening ecobee’s presence and performance across the channel.
- Conduct virtual contractor training and partner onboarding sessions to ensure new and existing partners are equipped with the knowledge and tools to effectively promote and install ecobee products.
- Manage the RMA process for assigned territories, ensuring timely handling of return requests, credit resolution, and partner communication in coordination with Operations and Finance.
- Provide customers with timely and accurate information on products, programs, pricing, and promotions, ensuring alignment with current channel and marketing initiatives.
- Maintain accurate sales, account, and activity data in Salesforce to ensure visibility into territory coverage, opportunity pipelines, and partner engagement.
- Identify and recommend workflow improvements, share partner insights, and support enablement initiatives that enhance sales performance and customer success.
Requirements
- Post-secondary education in Business, Marketing, related field, or equivalent work experience.
- 2+ years of experience in inside sales, customer success, or account management.
- Demonstrated success managing customer or partner relationships through proactive outreach and structured follow-up.
- Experience with multi-step or consultative sales processes.
- Effective communication and interpersonal skills; able to build rapport and maintain professional relationships virtually.
- Foundational consultative selling and customer success skills focused on identifying partner needs and providing clear solutions.
- Ability to organize and prioritize multiple workstreams with attention to accuracy and follow-through.
- Competency using CRM tools such as Salesforce for account tracking and pipeline management.
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
- Collaborative working style; able to coordinate effectively with RSMs and adjacent teams to support territory success.
- Self-motivated with accountability for results and responsiveness to partner needs.
- Formal sales training or certification from an accredited program is considered an asset.
- 3+ years of progressive experience in inside sales, account management, or customer success, ideally within a technical, HVAC, or connected devices industry.
- Proven success driving sales results through proactive partner engagement and virtual or phone-based relationship management.
- Experience conducting customer or partner training sessions.
- Familiarity with Salesforce, Tableau, or other CRM and reporting tools.
- Experience with hardware + service or subscription-based sales models.
- Experience managing or supporting product returns or RMA workflows in coordination with Operations and Finance.
- Deep understanding of ecobee’s professional channel strategy, product ecosystem, and SmartBuildings offering.
- Demonstrated ability to manage full-cycle sales for assigned accounts or product lines.
- Strong presentation and facilitation skills, including experience delivering virtual demos and training sessions.
- Intermediate analytical skills with the ability to interpret data, identify trends, and communicate insights effectively.
- Experience driving partner enablement or sales process improvements.
- High level of adaptability and initiative in a dynamic, cross-functional environment.
Skills
- Sales
- Customer Success
- Account Management
- Consultative Selling
- CRM (Salesforce)
- Microsoft Office Suite
- Communication
- Interpersonal Skills
- Organization
- Prioritization
- Salesforce
- Tableau
- Presentation Skills
- Facilitation Skills
- Analytical Skills
Location
- Toronto, ON
- Leeds, UK
- US (Remote)
- Canada
Work Type
- Remote
- Hybrid
Experience Level
- 2+ years of experience in inside sales, customer success, or account management
- 3+ years of progressive experience in inside sales, account management, or customer success
Education Level
- Post-secondary education in Business, Marketing, related field, or equivalent work experience
Salary/Compensations
- $65,500 - $70,950 CAD total compensation
- Eligible for variable compensation, including short-term and long-term incentives.
Benefits
- Medical, dental and vision plans
- Life, long-term disability, flexible spending and health savings accounts
- Accrued paid time off
- Paid Holidays (10 for Ontario, 11 for British Columbia)
- RRSP retirement benefits
About the Company
- ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives.
- We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most.
- We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.
- In 2021, ecobee became a subsidiary of Generac Power Systems.
- Generac introduced the first affordable backup generator and later created the category of automatic home standby generator.
- The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid.
- Together, we take pride in making a meaningful difference to the environment.
- We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet.
- Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses.
- We’re always looking for curious, talented, and passionate people to join our team.
- We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US.
- We get to work with some of North America and UK's leading professionals.
- Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose.
Equal Opportunity
- The Company is committed to improving accessibility for Canadian with disabilities and to ensuring that all our employees and applicants have the support and the tools they need to succeed.
- We have developed policies relating to human rights, accessibility, and accommodation, and provide all our employees with training on accessibility including under provincial legislation such as the Accessibility for Ontarians with Disabilities Act, 2005, either during orientation and/or on an ongoing basis.
- If you feel you need accommodation in relation to a disability in the application process or in the future, or have a question or concern about our policies, please reach out to askHR@generac.com
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.