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About the Role
Greets members by phone and in person, determines service needs, and provides or directs them to the appropriate area. May offer notary and DMV license services, resolve problems, and assist with administrative functions. Delivers high-level customer service aligned with Club's Quality Assurance Standards.
Responsibilities
- Provides registration services to members in states offering DMV license services, maintaining current knowledge of regulations and procedures.
- Prepares TripTiks®, maps, tour books, and other travel-related materials.
- Assists members with hotel and/or car reservations.
- Promotes and sells AAA memberships, including upgrades and automatic renewal features.
- Processes membership and insurance payments, offering automatic renewal.
- Issues passport photos and International Driving Permits (IDP's).
- Processes Travel Money transactions, sells merchandise, and attraction tickets.
- Balances and reconciles cash drawer, prepares daily deposits, and completes daily, weekly, and monthly reports.
- Performs notary services in accordance with National Notary Association and Club procedures.
- Identifies cross-sell opportunities based on member needs and services.
- Mentors and trains junior employees, assists with timekeeping and scheduling, and provides performance feedback to management.
Requirements
- High School GED Required
- 4-6 years Branch Specialist 3 and/or 4 or related experience Required
- Solid computer literacy and data input skills
- Ability to effectively coach and mentor others
- Proficiency in State DMV licensing system
- Ability to work quickly and handle multiple tasks or assignments on a daily basis
- As required, obtains and maintains valid notary license.
- Notary Public - National Notary Association within 1 Year Preferred
Skills
- Customer service
- Notary services
- DMV license transactions
- Cash handling
- Sales
- Coaching
- Mentoring
- Computer literacy
- Data input
Location
- Onsite
Work Type
- Full-time
Experience Level
- 4-6 years
Education Level
- High School GED
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
About the Company
- Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states serving over 18 million members.
- The company values diversity, bringing together different cultures, backgrounds, personalities, and strengths to deliver legendary, lifetime service.
- With national brand recognition and a long-standing reputation since 1900, Auto Club Enterprises is seeking career-minded, service-driven professionals.
- The organization is dedicated to providing legendary service and beneficial products that offer members peace of mind and value.
Equal Opportunity
- AAA is an Equal Opportunity Employer
- Our organization participates in E-Verify