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About the Role

This front-line management position at the Maxwell Meighen Centre oversees Social Services programs, manages a caseload, and assists in facility management for clients facing difficult times, promoting self-sufficiency.

Responsibilities

Oversee the daily operation and management of the Case Management Team.
Participate in and support team case conferences with partner agencies.
Manage the database and network with other service providers for consistent reporting.
Ensure the Caseworker team develops and maintains client intervention/case management systems with accurate documentation.
Lead weekly case management meetings.
Review individual case worker/resource worker case notes as required.
Review and recommend revisions to operational policies and procedures.
Participate in meetings with community partners to ensure housing referrals are processed.
Escalate higher-level issues/concerns to the Leadership team.
Provide case management for clients, maintaining a caseload and complete records.
Conduct individual sessions and interventions for housing and/or health outcomes.
Conduct intake and risk assessments.
Identify service issues/gaps/needs and report to the Leadership team.
Develop and implement case management for assigned clients, including goal setting, progress monitoring, and discharge planning.
Monitor client behavior, intervene in crisis situations, and provide support and advocacy.
Contact social services and other agencies for client referrals.
Engage in developing interpersonal relationships that promote dignity and respect.
Provide programming updates to the manager of residential services.
Document and report program statistics.
Engage with outside agencies regarding client needs via verbal communication and email.
Assist with statistical reports and other documents for DHQ/THQ/funders.
Maintain accurate, comprehensive, legible, and current client file records.
Prepare and/or input appropriate forms, monthly statistical recording, and reporting.
Supervise and provide day-to-day direction to Frontline Workers.
Schedule, conduct, and document regular supervision meetings with staff.
Conduct quarterly Performance Reviews and annual Evaluations using the PEAC process.
Ensure staff work within all Health and Safety practices/protocols.
Attend and actively participate in Case Management and Chair Team meetings.
Provide back-up support to shelter and management positions.
Complete shift schedules in accordance with current policies and legislation.
Supervise and support Frontline Workers in providing clients with appropriate support.
Ensure clients receive proper customer service from shelter staff.
Review daily logbooks and arrange necessary follow-up.
Review client medication sheets for accuracy and proper completion.
Assist with monitoring Service Restrictions imposed on clients.
Ensure the shelter is kept clean and organized.
Prepare incident reports and ensure WSIB forms are completed and submitted.
Review client incident reports, camera footage, and follow up on next steps.
Perform on-call duties for residential issues as scheduled.
Monitor and maintain the Frontline Worker relief pool.
Ensure up-to-date Frontline Worker staff contact information is maintained.
Ensure all employee and client files and information are kept confidential.
Gather and submit statistical information on a monthly basis.
Compile and submit monthly reports as needed.
Provide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properly.
Assist in ensuring the shelter complies with Quality Assurance & Accreditation standards.
Attend Committee and Agency meetings as directed by the Director.
Participate in the Policy Review Committee.
Conduct tours of the building for groups or individuals.
Assist the Director with budget creation.
Conduct Performance Review and Evaluation annually using PEAC process.
Assist with staff training in accordance with facility policy.
Document supervision meetings with team members accurately.
Complete shift schedules in accordance with current policies and legislation.
Supervise student placements and assist with development of student plans.
Run/assist with the full cycle recruitment of team members, including orientation.
Monitor and notify the Director of staff training needs.
Communicate effectively with team members and be a cooperative team member.
Participate in case management meetings, in-house training, and skill development.
Ensure all contact with donors, staff, volunteers, and the public is courteous and professional.
Network and refer to The Salvation Army, government, and community social service providers.
Adhere to standards consistent with The Salvation Army's values and philosophy.
Practice The Salvation Army professional code of ethics and communicate respectfully with co-workers, partners, and clients.
Perform other work-related duties as assigned.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ability to provide an original copy of a Background Check satisfactory to The Salvation Army, including Child Check (if appropriate).
Alternative combination of education and experience may be considered.

Skills

Maintain and promote a positive image of The Salvation Army.
High caliber of services and courteous and professional dealings with others.
Strong sense of integrity and confidentiality.
Professional ethics and a balanced sense of fairness and flexibility.
Strong understanding of professional boundaries when working with a vulnerable population.
Patience and ability to deescalate situations.
Ability to coach and provide constructive feedback.
Strong leadership skills.
Ability to network with other community partners, building strong relationships.
Attention to detail, problem-solving and analytical skills.
Strong interpersonal, motivational, leadership, and organizational skills.
Attentive listening skills for coaching and conflict resolution.
Effective interpersonal and communication skills.
Ability to develop and maintain a team environment.
Work cooperatively and effectively with others to set goals, resolve problems, and make decisions.
Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
Ability to demonstrate understanding of and empathy toward cultural differences.
Sensitivity to and respect for cultural and lifestyle diversity.
Proficient in Microsoft 365 computer programs.

Location

135 Sherbourne St.

Work Type

Full-time

Experience Level

Three years of recent progressive related experience including supervisory/team lead experience in an applicable social service field.

Education Level

Completion of a formal post-secondary/college diploma program of two academic years in a related field.
Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.

Salary/Compensations

$58,531.20 to $73,174.40 with a maximum of $87,817.60

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.