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About the Role
Field Service Technicians apply technical knowledge and experience to solve problems across a diverse customer base, supporting industries such as banking, education, logistics, manufacturing, medical, and retail. You will install, troubleshoot, diagnose, and repair a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.
Responsibilities
- Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
- Manages preventative maintenance schedule in a timely and efficient manner.
- Assists other territories and technicians as needed, which may include travel to other metropolitan areas.
- Takes ownership of meeting customers’ business needs.
- Coordinates activities and seeks assistance from technical support when appropriate.
- Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
- Manages parts inventory in accordance with established guidelines.
- Submits required paperwork in a timely, efficient, and complete manner.
- May be asked to train new technicians in an on-the-job manner.
Requirements
- Two or more years related experience and/or training.
- Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
- Valid and current state Driver's License.
- Self-motivated and able to work effectively under minimal supervision.
- Ability to diagnose equipment operational errors and product failures.
- Must be able to problem solve, think analytically and be attentive to detail.
- Good verbal communication skills for interaction with customers.
- Regularly required to stand, walk, sit, talk, write, and hear.
- Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
- Frequently lift and/or move up to 25 pounds.
- Occasionally lift and/or move up to 50 pounds.
- Must be able to meet all physical requirements up to eight hours per day.
- Able to travel overnight 5-10%.
Skills
- Technical knowledge
- Problem-solving
- Hardware repair
- Preventative maintenance
- Inventory management
- Analytical thinking
- Attention to detail
- Verbal communication
Location
- Omaha, NE
Work Type
- On-site
- Full-time
Experience Level
- Two or more years related experience
Education Level
- Associates degree (AA) or equivalent from two-year college or technical school preferred.
Benefits
- Company car available for personal use
- Paid Training
- Copay medical plan option
- HSA medical plans with employer contributions
- Dental
- Vision
- Company-paid life insurance
- Company-paid short- and long-term disability coverage
- 401K savings plan with generous company match
- Wellness program
- Tuition Reimbursement Plan up to $5,250
- Company-paid LinkedIn Learning subscription
- Certification programs
About the Company
- Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service.
- Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
- Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada.
- Secur-Serv is committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement.
- We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation.
- We recognize and provide an environment where each and every employee can make an impact.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039.
- EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.