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Tailor your resume to this Senior Personal Banker - Home Borrowing (Sydney) role.
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About the Role
As a Senior Personal Banker – Home Borrowing, you will create an exceptional customer experience with a focus on home borrowing advice. You will leverage deep knowledge of Real Estate Secured Lending products and other TDCT offerings to improve customer financial confidence and drive business growth.
Responsibilities
- Create a consistent and exceptional customer experience with a predominant focus in home borrowing advice.
- Ask thoughtful questions to understand customer needs and provide aligned solutions.
- Improve customer financial confidence through ongoing dialogue and advice.
- Act as a subject matter expert for customers and colleagues regarding products, services, policies, and procedures.
- Maintain a professional and inviting branch environment.
- Engage in proactive customer outreach via phone, email, etc., to discuss portfolio updates and opportunities.
- Maintain comprehensive knowledge of the local market, competitive offers, and economic trends.
- Ensure documentation is accurate, reflects customer intentions, and is retained per business policies.
- Participate fully as a team member, supporting a positive work environment.
- Contribute to business objectives by attracting, acquiring, and retaining customers and advice opportunities.
- Achieve market share growth by bringing new business to TD.
Requirements
- High School diploma and/or Post-Secondary or Undergraduate degree (in a related field) preferred.
- 2+ years of relevant experience.
- Investment Funds in Canada (IFC) accreditation or equivalent within 90 days of start date (external candidates).
- Certificate in Financial Services Advice (CFSA) within 6 months of start date (external candidates).
- For roles requiring Mutual Fund licensing, applicable registration requirements with the Canadian Investment Regulatory Organization (CIRO) must be met.
- Licensing registration is subject to successful completion of required background screening, including criminal and credit checks.
- Any prior credit delinquencies must be fully resolved for at least six months before licensing can be obtained.
Skills
- Subject matter expertise in providing sound financial planning advice.
- Deep knowledge and expertise of Real Estate Secured Lending products.
- In-depth knowledge of investing, day-to-day banking, and all other TDCT products and services.
- Communication skills for ongoing dialogue with customers.
- Ability to maintain comprehensive knowledge of the local market and economic trends.
Location
- Sydney, Nova Scotia, Canada
Work Type
- Full-time
Experience Level
- 2+ years of relevant experience
Education Level
- High School diploma
- Post-Secondary or Undergraduate degree (in a related field) preferred
Salary/Compensations
- $57,100 - $80,600 CAD
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Training and onboarding sessions
- Regular career, development, and performance conversations
- Access to an online learning platform
- Variety of mentoring programs
About the Company
- TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
- TD strives to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
- Over 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
- TD is deeply committed to being a leader in client experience.
- TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
- TD fosters a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Equal Opportunity
- TD is committed to providing fair and equitable compensation opportunities to all colleagues.
- Growth opportunities and skill development are defining features of the colleague experience at TD.
- We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
- Here at TD, we hire and develop the best.
- Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.