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About the Role

As the Delivery Manager – Personalization and Marketing, you will play a critical leadership role in ensuring the successful delivery of a broad portfolio of advanced analytics initiatives. You will coordinate cross-functional teams, streamline project execution, and act as the linchpin between technical teams and business stakeholders to translate ambitious ideas into tangible results. This role requires a strategic mindset, a passion for driving complex projects to completion, and exceptional communication skills to navigate both technical conversations and executive updates.

Responsibilities

Lead the end-to-end delivery of multiple Advanced Analytics and AI/ML initiatives, overseeing planning, execution, stakeholder alignment, and seamless deployment.
Act as the central coordination hub for Data Science, business teams, Enterprise Data & Technology, and external partners, ensuring clear communication, strong agile execution, and proactive risk and issue management.
Shape the vision of leadership through technical and project oversight, mentorship, and continuous improvement of delivery processes.
Oversee requirement gathering, planning, execution, and delivery of advanced analytics and AI/ML projects from inception to deployment and sustainment.
Ensure projects meet business objectives and are delivered on time and within scope.
Serve as the primary liaison between Data Science teams, business units, Enterprise Data & Technology, external partners, and other stakeholders.
Facilitate collaboration and clear communication across groups to align on project goals, requirements, and deliverables.
Establish and manage project plans, agile ceremonies, and governance forums.
Proactively track timelines, milestones, and dependencies, and adjust plans as needed.
Engage with senior business stakeholders and Advanced Analytics leadership to gather requirements, provide progress updates, and manage expectations.
Prepare and deliver executive-ready project status reports and presentations.
Anticipate, identify, and resolve roadblocks and risks that could impede project success.
Coordinate cross-team problem-solving efforts to ensure critical issues are addressed quickly.
Foster a culture of collaboration and continuous improvement within the Advanced Analytics team.
Organise and lead cross-functional knowledge transfer sessions and ensure project learnings, best practices, and documentation are captured and shared.
Work with Advanced Analytics leads and external partners to streamline delivery processes, implement project management best practices, and improve team management of backlogs, user stories, testing timelines, and cross-team collaboration.

Requirements

Bachelor’s degree in Business Administration, STEM, or a related field; Master’s preferred.
Project management certifications such as PMP, PRINCE2, or Agile/Scrum Master are desirable.
2+ years of experience leading complex technology or data/analytics projects, preferably in advanced analytics, AI/ML, or software development.
Proven track record of delivering projects involving cross-functional teams and multiple stakeholders, ideally in a retail or consumer-focused business environment.
Strong knowledge of Agile methodologies and experience implementing project management best practices.
Proficiency with project management and collaboration tools such as JIRA, Azure DevOps, Planview, Confluence, or similar.
Excellent leadership and team coordination skills, with the ability to influence and drive results in a matrix environment.
Outstanding communication and interpersonal skills.
Comfortable engaging with both technical and non-technical stakeholders, from software developers to executives.
Ability to articulate complex project status, risks, and needs clearly and concisely.
Experience preparing executive-level briefings or reports is a strong asset.
Demonstrated ability to navigate and resolve project roadblocks, including technical challenges, resource constraints, and changing business priorities.
Proactive and resourceful in finding solutions, with a continuous improvement mindset.
Familiarity with AI, Machine Learning, data science, marketing, and analytics concepts, including marketing campaign measurement, data engineering pipelines, and cloud data platforms such as Databricks and Snowflake, is highly beneficial.
Understanding of retail industry dynamics or marketing technology is an asset.
Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process.

Skills

Advanced Analytics
AI/ML
Project Management
Agile Methodologies
Stakeholder Management
Communication
Risk Management
Process Optimization
JIRA
Azure DevOps
Planview
Confluence
Data Science
Marketing
Databricks
Snowflake

Location

Sobeys COLAB Office (Toronto Downtown)
Richmond Street in Toronto

Work Type

Contract
Full-time

Experience Level

2+ years of experience leading complex technology or data/analytics projects

Education Level

Bachelor’s degree in Business Administration, STEM, or a related field
Master’s preferred
Project management certifications (PMP, PRINCE2, Agile/Scrum Master desirable)

Benefits

Health and dental benefits
Retirement and savings programs including an Employee Share Ownership Plan
10% in-store discount at participating banners
Virtual healthcare
Employee and Family Assistance Program
Learning and development opportunities
Parental leave top-up
Paid vacation

About the Company

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores.
Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Equal Opportunity

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.