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About the Role
This is a posting for an existing job vacancy. Canadian work experience is not a requirement for this role. Artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.
Responsibilities
- Lead all day-to-day unit operations, ensuring exceptional service delivery, operational excellence, and compliance with client and Compass standards.
- Build and maintain strong client relationships while serving as the primary point of contact for operational needs and service delivery.
- Champion the Inspire program by delivering outstanding client, guest, and employee experiences.
- Recruit, train, coach, and develop associates while fostering a positive, inclusive, and high-performing team culture.
- Drive employee engagement, performance management, succession planning, and ongoing development initiatives.
- Manage financial performance, including budgets, forecasting, purchasing, inventory controls, and cost management.
- Monitor operational KPIs and implement action plans to drive continuous improvement and contract compliance.
- Ensure compliance with health, safety, food safety, quality assurance, and company policies and procedures.
- Oversee food service operations, including menu execution, merchandising, inventory management, and guest satisfaction.
- Support facility operations, vendor relationships, and workplace services to ensure a seamless guest experience.
- Lead workplace events, projects, and service initiatives while maintaining operational efficiency.
- Identify opportunities for innovation, revenue growth, operational improvements, and enhanced client satisfaction.
Requirements
- Post-secondary education in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.
- 3-5+ years of progressive leadership experience in hospitality, food service, workplace services, or a related environment.
- Proven experience managing client relationships, service excellence, and operational performance.
- Strong people leadership skills with experience recruiting, coaching, developing, and retaining high-performing teams.
- Demonstrated financial acumen with experience managing budgets, forecasting, inventory, and cost controls.
- Knowledge of health and safety, food safety, quality assurance, and regulatory compliance requirements.
- Excellent communication, relationship-building, and problem-solving skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience leading operational improvement initiatives and driving business results.
- Proficiency with Microsoft Office Suite and operational management systems.
- Passion for hospitality, client service, employee engagement, and creating exceptional workplace experiences.
Skills
- Hospitality Management
- Business Administration
- Food Service Management
- Client Relationship Management
- Service Excellence
- Operational Performance Management
- People Leadership
- Recruiting
- Coaching
- Team Development
- Team Retention
- Financial Acumen
- Budget Management
- Forecasting
- Inventory Management
- Cost Control
- Health and Safety Compliance
- Food Safety Compliance
- Quality Assurance
- Regulatory Compliance
- Communication Skills
- Relationship-Building Skills
- Problem-Solving Skills
- Organizational Skills
- Microsoft Office Suite Proficiency
- Operational Management Systems Proficiency
Experience Level
- 3-5+ years of progressive leadership experience
Education Level
- Post-secondary education in Hospitality Management, Business Administration, Food Service Management, or a related field preferred
Salary/Compensations
- $58,000 to $65,000
Benefits
- group benefits
- employee incentive programs
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.