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About the Role
Major League Baseball is seeking a Technology Services Analyst to be the primary point of contact for internal staff and external partners, providing technical support and managing collaboration, productivity, and work management platforms.
Responsibilities
- Provide frontline technology support, including answering calls, resolving tickets, staffing the technology desk, and addressing end-user issues remotely and in person.
- Configure, deploy, and troubleshoot Apple and Microsoft Windows-based user equipment, including desktops, laptops, tablets, mobile phones, printers, and peripherals.
- Support Audio/Visual and conference room technology and events.
- Open support cases and troubleshoot vendor equipment and platform issues.
- Contribute to maintaining knowledge base articles for end users and technology staff, including onboarding/offboarding guides, troubleshooting guides, and contact lists.
- Participate in department operations, including supporting meetings and completing timesheets.
- Be available to work a flexible schedule including non-standard hours, weekends, and holidays.
- Be available to travel occasionally both domestically and internationally.
- Demonstrate an ongoing interest in personal development, including technology training, certifications, and task automation.
- Support deployment, usage, integrations, and troubleshooting for accountable platforms and services.
- Identify opportunities to improve team efficiency and effectiveness through automation, new platforms, and process changes.
Requirements
- Bachelor’s Degree in a computer technology capacity or equivalent work experience.
- Prior experience working in the sports industry is helpful.
- Minimum of 3-5 years’ experience in end-user technology support in a medium or large enterprise environment.
- Ability to work independently, prioritize tasks, and collaborate effectively in a complex environment.
- Passionate about customer service and satisfaction.
- Sufficient professionalism to interact with and communicate technical concepts to non-technical staff.
- Tenacious problem solver and continuous learner adaptable to new technologies.
- Effective communicator, in both verbal and written form.
- Ability to quickly establish credibility with multiple technical stakeholders.
- Able to treat confidential information in a discreet and appropriate manner.
- Demonstrate a commitment to highly professional & ethical standards.
- Ability to lift and carry a minimum of 20 pounds.
- Able to work non-traditional hours, including occasional weekends, evenings, and holidays, and potential travel.
Skills
- Strong Windows and MacOS fundamentals and troubleshooting skills.
- Microsoft Office 365 and common email clients.
- Google Workspace fundamentals.
- Collaboration and productivity platforms such as Slack, Zoom, Atlassian Cloud, Box.
- Identity management platforms such as Okta, Active Directory, and Azure Active Directory.
- Networking fundamentals (IP, TCP/UDP, DDI, VLANs, Wi-Fi, ARP).
- Adobe Premiere and Creative Suite (helpful).
- Request and problem ticket tracking platforms such as ServiceNow (helpful).
- Device Management platforms such as Intune, JAMF, Kandji (helpful).
- Virtualization platforms such as VMWare and Citrix (helpful).
- Project and work management platforms such as Jira and Asana (helpful).
- Coding and scripting experience with a general-purpose programming language (i.e., Java, C/C++, Python, PowerShell) (helpful).
Work Type
- Onsite
- Remote
- Hybrid
Experience Level
- 3-5 years
Education Level
- Bachelor’s Degree in a computer technology capacity or equivalent work experience
Salary/Compensations
- $35.00 per hour
About the Company
- Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada.
- Employees love working at MLB because of the culture of growth, teamwork, and professionalism.
- Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first.
- MLB empowers its "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed.
- Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
Equal Opportunity
- California Residents: Please see our California Recruitment Privacy Policy for more details.
- Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
- Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.