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About the Role
Accurately process routine financial transactions for banking customers with an emphasis on personalized quality service. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives. Assess customer needs and effectively sell appropriate banking products and services. Provide banking services ensuring the highest level of quality service is provided to current and prospective customers.
Responsibilities
- Greets customers warmly and professionally, utilizing consultative selling and profiling techniques to assist new and existing customers in selecting appropriate products and services.
- Balances and proves cash drawer and work daily to ensure minimum teller difference and controllable loss performance standards are achieved.
- Attends to night deposit vault, ATM, ITM, and coin machine as needed.
- Conducts daily outbound calling to customers and prospects to promote Bank, Wealth, and NEST products and services.
- Meets and exceeds annually assigned sales goals for Bank products and referral goals for NEST and digital products.
- Proactively sells all Bank products and services to deepen and preserve relationships based on customer need.
- Identifies sales opportunities for Debit Cards, Credit Cards, Wealth and Trust services, and other strategic sales goals.
- Solicits new consumer loan applications, processes applications, and closes loans.
- Responds to all customer inquiries concerning Bank services, interacting with internal departments to ensure customer satisfaction.
- Performs account and record maintenance duties as directed.
- Provides notary services if licensed.
- Processes deposits, withdrawals, loan payments, cashes checks, and all other teller transactions in accordance with Bank's policy.
- Serves as Branch Supervisor if directed by management.
- Assists with related branch office functions as directed by the Branch Manager.
- Proficiently migrates customers to the digital channels of the Bank.
- Remains current and applies an understanding of all Bank policies and procedures, including BSA, attending additional training classes as directed.
- Participates in the Branch Incentive Program.
- Ensures compliance with all regulations governing the banking industry, employment and labor laws, agency guidelines, and organization policies.
- Manages compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
- Ensures all staff members meet compliance and disclosure requirements and are cross-trained in all areas.
Requirements
- Excellent sales and service skills.
- Strong basic math skills.
- Excellent interpersonal and verbal communication skills.
- Attention to detail with strong organizational skills.
- Basic knowledge of opening new accounts (checking, savings, etc.).
- Computer literacy.
- Moderate typing skills.
- Knowledge of standard office equipment, including calculator.
- Working knowledge of bank products, services, and software or ability to be trained quickly.
- Mastery of operational Teller aspects.
- Ability to work flexible schedules in accordance with branch needs.
- Ability to remain in a stationary position for extended periods.
- Ability to communicate effectively with customers.
- Ability to travel throughout the company footprint if required.
- Ability to navigate throughout the branch to facilitate customer requests and meet operational standards.
- Ability to operate a computer, phone, and operationally essential equipment.
- Ability to handle money and transport coin bags and boxes.
Skills
- Sales
- Customer Service
- Cash Handling
- Interpersonal Communication
- Verbal Communication
- Organizational Skills
- Computer Literacy
- Typing
- Calculator Operation
- Banking Software Operation
- Teller Operations
- Loan Application Processing
- Digital Channel Migration
- Compliance Management
- Bilingual (English and Cantonese or Mandarin) - Preferred
Location
- Murray Hill
Work Type
- Full-time
Experience Level
- 2-3 years' experience in a direct customer service capacity
- 1-year prior cash handling experience
- Prior sales experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $44,860.00 - $57,400.00 per year
Benefits
- Professional growth opportunities
- Employee perks & discount programs
- Tuition assistance program
- Incentive compensation program
- Company holidays
- Paid time off
About the Company
- OceanFirst Bank is seeking a new Personal Banker at our Murray Hill branch.
- At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values.
- Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.