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About the Role
Own the automations that help customers, riders, and vendors solve their issues, from refunds and missing items to image validation, and give our AI Agents the tools to resolve them. Your work shapes the service experience for millions of users across Delivery Hero’s 60+ markets.
Responsibilities
- Own critical automations within our support journey - automations & image validation validators.
- Enable high-performing, autonomous AI Agents with your products.
- Balance user experience with protection of the business.
- Drive product and business metrics.
- Balance new features with technical health.
- Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow.
- Align and influence multiple stakeholders across the organization without direct authority.
Requirements
- 4+ years of product management experience in a cross-functional setup, with a proven history of delivering results.
- Strong problem-solving skills: independently identify friction points in the user journey and deliver solutions in close collaboration with designers and engineers.
- Proactive requirements gathering, and the ability to specify pragmatic solutions at domain level.
- Strong prioritization, with a solid grasp of technical trade-offs and opportunity costs.
- A data-driven mindset: hold yourself accountable for specific user, product and business metrics, with a track record of measurably improving existing products and launching new ones.
- Strong written and verbal communication to influence partners effectively, and fluent English.
Skills
- Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.).
- Experience working with AI/ML-driven products and features.
- Experience utilizing AI to reshape the way of working within their squad
- Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio.
Location
- Berlin, Germany
Work Type
- Hybrid
Experience Level
- 4+ years
Education Level
- Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.
Benefits
- 27 days holiday with an extra day on 2nd and 3rd year of service
- 1.000 € Educational Budget
- Language Courses
- Parental Support
- Access to the Udemy Business platform
- Health Checkups
- Meditation & Gym
- Employee Share Purchase Plan
- Sabbatical Bank
- Public Transportation Ticket Discount
- Life & Accident Insurance
- Corporate Pension Plan
- Digital Meal Vouchers
- Food Vouchers
About the Company
- As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door.
- We operate in around 65 countries worldwide, powered by tech, designed by people.
- As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- We push hard, learn quickly and stay human along the way.
- It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side.
- If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Equal Opportunity
- We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience.
- Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
- We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
- You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.