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About the Role
As a Senior Product Manager, you will own the demand management solutions that ensure smooth ordering when delivery capacity is stretched. You will work hands-on with Engineering and Data Science to translate real-time fleet saturation signals into product decisions that increase peak-time conversion and reduce cancellations. You are accountable for execution and strategy, involving Operations, regional teams, and engineers as features go live. The Choice products being built will determine the options customers see, balancing real-time fleet saturation with customer intent to prevent logistical saturation from hindering orders. Within the Logistics Team, you will address high-impact challenges to make last-mile delivery efficient, affordable, and sustainable, directly improving experiences for riders, end customers, and merchants globally. Your contributions will help optimize delivery operations and support expansion into new areas like grocery and retail.
Responsibilities
- Own the roadmap for demand management solutions that balance fleet capacity with customer ordering.
- Take features from idea to launch with Engineering, writing clear requirements and prioritizing the backlog.
- Partner with Data Science to shape and evaluate models and AI-driven configurations that replace manual operational settings.
- Run experiments and track conversion, cancellation, and fleet saturation metrics to decide what ships next.
- Align Operations, regional product teams, and engineers on priorities, trade-offs, and timelines throughout delivery.
- Coordinate with multiple internal stakeholders to ensure the services we use are being consumed and to understand the end-to-end impact.
Requirements
- Product management experience, ideally in marketplace, logistics, or e-commerce environments.
- A track record of managing stakeholders through execution and aligning diverse teams on complex initiatives.
- Hands-on ownership: comfortable working through details with engineers, including APIs and system behavior.
- Comfort using data to define success measures and assess impact.
- Experience working with data scientists, plus a working understanding of ML concepts and experimentation frameworks.
- Ability to manage several competing priorities when operational conditions change quickly.
Skills
- APIs
- System behavior
- ML concepts
- Experimentation frameworks
- Rules engines
- Ranking
- Personalization systems
Location
- Berlin, Germany
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Benefits
- 27 days holiday with an extra day on 2nd and 3rd year of service
- 1.000 € Educational Budget
- Language Courses
- Parental Support
- Access to the Udemy Business platform
- Health Checkups
- Meditation & Gym
- Employee Share Purchase Plan
- Sabbatical Bank
- Public Transportation Ticket Discount
- Life & Accident Insurance
- Corporate Pension Plan
- Digital Meal Vouchers
- Food Vouchers
- Relocation support for Berlin
About the Company
- As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door.
- We operate in around 65 countries worldwide, powered by tech, designed by people.
- As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- We push hard, learn quickly and stay human along the way.
- It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side.
- If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Equal Opportunity
- We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience.
- Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
- We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
- You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.