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About the Role
Support the food and beverage operation of the outlet through timely bussing and resetting of tables, running food and beverages, and engaging in polite, responsive, and timely interaction with guests and coworkers. You will also explain basic menu descriptions and perform other responsibilities as directed by a server or supervisor, all while maintaining a positive attitude that contributes to the team environment. This role is crucial in creating a memorable guest experience.
Responsibilities
- Support servers by running food and drinks as instructed by teammates.
- Maintain a clean, hygienic, and organized work environment, including stocking supplies, polishing cutlery/glassware, folding napkins, cleaning menus, and sanitizing tables.
- Clear tables and carry plates to the dishwashing area.
- Execute guest service.
- Prepare basic, non-alcoholic beverages such as coffee, water, and iced tea.
- Explain basic details of food dishes and beverages at the time of delivery to guests.
Requirements
- Ability to lift and carry 30 lbs.
- Ability to carry and balance plates and a cocktail tray on a regular and frequent basis.
- Ability to stand for periods of 8-10 hours.
- Ability to work with others while keeping guests and teammates the focus.
- Ability to communicate clearly in verbal and written English.
- Comply with all safety and health department procedures, as well as all state and federal laws.
- Maintain a neat, clean, and well-groomed appearance per hotel standards.
- Ability to bend, squat, and stretch in areas of limited space to perform cleaning, organization, and other duties.
- Adhere to hotel policies, including attendance, safety, and behavior.
- Ability to work a flexible schedule.
- Current, legal, and unrestricted ability to work in The United States.
- Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months.
Skills
- Bussing tables
- Resetting tables
- Running food and beverages
- Guest interaction
- Menu descriptions
- Teamwork
- Positive attitude
- Communication
- Coordination
- Working with teammates
- Guest experience
- Stocking supplies
- Polishing cutlery/glassware
- Folding napkins
- Cleaning menus
- Sanitizing tables
- Clearing tables
- Carrying plates
- Dishwashing
- Guest service
- Preparing non-alcoholic beverages
- Explaining food and beverage details
- Lifting and carrying
- Balancing plates
- Balancing cocktail tray
- Standing for long periods
- Working with others
- Verbal communication
- Written communication
- Compliance with safety and health procedures
- Compliance with state and federal laws
- Maintaining appearance
- Bending
- Squatting
- Stretching
- Adherence to hotel policies
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years experience in a full-service hospitality establishment (Preferred)
Education Level
- High school or equivalent education required.
About the Company
- We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.
- We hire unique individuals who work together to create amazing experiences for our guests.
- We recognize that every member of the team contributes to the success of the whole hotel.
- We want you to have FUN since you play a huge role in creating that memorable guest experience!