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About the Role

As the In-Store Commercial Manager for London Selfridges, you will drive customer experience and commercial success by leading a team to deliver operational excellence and inspiring service. You will elevate the collection creatively and commercially, shaping a dynamic atmosphere to enhance customer service and drive performance.

Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
Analyse sales data and collaborate with the Concession Manager to maximise Concession performance
Lead and motivate a team of Sales Advisors to consistently achieve service and brand presentation standards
Lead and manage store visual merchandising, styling, sales initiatives, campaign execution, and stock level optimisation to maximise commercial opportunities and drive performance
Support recruitment efforts and ensure effective onboarding and training for new team members
Identify and nurture future talent, contributing to development plans that support team progression
Oversee daily store operations, ensuring efficiency and alignment with brand standards
Act as a brand ambassador, consistently delivering the best possible experience for every customer
Step into the role of Concession Manager when required, ensuring continuity in leadership and performance

Requirements

Customer-Focused: Genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
Visual Merchandising: Experience managing store VM activations including mannequin changes, promotional set-ups and season-start layouts
Product Passion: Genuine interest in the products offered and love sharing that enthusiasm with customers.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
Good knowledge of concession operations & standards from previous experience working in retail, preferably within a fashion environment
Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
Comfortable working varied hours, including evenings, weekends, and holidays.

Skills

Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Location

London Selfridges

Work Type

Full-time
39 hours a week

Benefits

25% staff discount across all H&M Group brands—available both in-store and online.
H&M Incentive Program (HIP)

About the Company

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Equal Opportunity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve