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About the Role
The Concierge is responsible for providing access and reception services to all visitors, assisting residents with inquiries, and ensuring resident satisfaction. This role acts as the primary point of contact for residents, championing the resident experience and exceeding expectations.
Responsibilities
- Deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents.
- Handle resident calls, questions, concerns, special arrangements, maintenance requests, lockouts, and other resident needs, ensuring follow-up for satisfaction.
- Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through reliable local providers.
- Maintain strong knowledge of Yorkville and downtown Toronto, including local businesses, amenities, services, events, and activities, while developing community partnerships.
- Maintain a high-quality lobby and amenity experience, manage notice boards, amenity bookings, resident communications, and shift logs.
- Coordinate service elevator/loading dock bookings and inspections, contractor and visitor access, visitor parking, access cards/fobs, and security systems.
- Maintain access devices and Enterphone/security systems while liaising with contracted security staff and escalating issues to Property Management.
- Manage and distribute resident packages, groceries, dry cleaning, and other deliveries through designated systems.
- Support resident events, community initiatives, charitable activities, and BGO sustainability and corporate social responsibility programs.
Requirements
- 1-2 years related experience as a residential or hotel concierge.
- Experience in a customer service, residential property management, or hospitality-related role.
- Advanced skills in Excel, Word, and Outlook.
- Ability to conduct internet research to assist residents with requests.
- Exceptional and refined oral and written communication and presentation skills.
- Ability to develop and sustain cooperative working relationships with residents, suppliers, and internal staff.
- Ability to maintain confidentiality and absolute discretion with resident and company information.
- Ability to allocate time effectively, work under pressure, and manage tight deadlines.
- Ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes.
- Detail-oriented.
- A criminal verification check is required for employment.
Skills
- Excel
- Word
- Outlook
- Internet research
- Yardi (asset)
- Communication skills
- Presentation skills
- Relationship building
- Confidentiality
- Discretion
- Time management
- Working under pressure
- Deadline management
- Multi-tasking
- Adaptability
- Attention to detail
Location
- Don Mills, Toronto
Work Type
- Part-time
Experience Level
- 1-2 years
Education Level
- Postsecondary education in hospitality (asset)
Salary/Compensations
- $33,000 to $44,000 annually (based on 22.5 to 30 hours per week)
- Equivalent to a full-time annual salary of $55,000
Benefits
- Comprehensive benefits
- Annual discretionary bonus
- Ongoing learning
- Mentorship
- Professional development opportunities
About the Company
- BGO is a global leader in real estate investment management, partnering with over 750 institutional clients.
- BGO invests in and manages high-quality real estate across office, industrial, residential, retail, and hospitality sectors.
- With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach.
- BGO is part of SLC Management and Sun Life, bringing the strength, scale, and trusted expertise of a leading financial services organization.
Equal Opportunity
- BGO strongly encourages applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.