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About the Role
Looking to gain experience in residential leasing and property management? We're looking for a passionate, customer-service-oriented individual to join our team.
Responsibilities
- Handle inquiries from prospective residents professionally and courteously.
- Provide superior customer service to both internal and external clients by identifying and understanding their needs.
- Act with integrity and demonstrate support for core values.
- Promote a strong sense of community.
- Follow up with prospects.
- Maintain an overall focus on enhancing the customer experience.
- Respond to telephone and email leasing inquiries.
- Follow up with all leads in a timely fashion.
- Ensure courteous and prompt communication with residents, team members, and management.
- Encourage appointments or viewings with all prospective resident walk-ins, email inquiries, and calls.
- Conduct viewings of the property and suites with prospective residents.
- Sell the value of the property and its features to obtain a commitment to rent.
- Qualify prospective residents to determine their requirements.
- Welcome new residents and provide full orientation when required.
- Actively promote referral programs.
- Negotiate leases to obtain optimum value.
- Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
- Maintain detailed knowledge of suite inventory.
- Review advertisements on an ongoing basis for photography, content quality, and pricing accuracy.
- Recommend ideas for continuous improvement of processes and enhancements.
- Assist in the creation of marketing reports, including the status of planned developments, competitive market rents, and overall resident activity.
- Inspect upcoming suite availability prior to showing to potential residents.
- Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
- Monitor reports to analyze weekly traffic trends and lease performance.
- Conduct market surveys, stay current, and ensure thorough knowledge of the competitive landscape.
- Assist prospects with completing applications.
- Perform other duties and/or procedures related to rental and administration of suites as assigned.
Requirements
- 2+ years' experience in busy sales, customer service, real estate, hospitality, or marketing.
- Flexibility in hours; evening and/or weekend work will be required.
- A criminal verification check is required for employment.
Skills
- Exceptional communication and interpersonal relationship skills.
- Ability to engage with the public.
- Self-starter with a high degree of initiative, agility, creativity, and flexibility.
- Strong attention to detail and problem-solving abilities.
- Advanced skills in Excel, Word, Outlook.
- Proficiency with Yardi.
Location
- Don Mills, Toronto
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- High school diploma required
- College Diploma/Bachelor's Degree preferred
Benefits
- Eligible BGO employees participate in various incentive compensation plans, based on individual and business performance.
- A broad range of competitive benefits.
About the Company
- BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services.
- BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail, and hospitality property across the globe.
- BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary, and co-investment markets.
- BGO is part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.
- BGO promotes a corporate culture that attracts and retains the highest caliber people.
- We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better.
- We are committed to a safe and sustainable work environment.
Equal Opportunity
- At BGO, we recognize that each employee's unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners, and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.