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About the Role
As a CBRE Account Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is part of the Contract Quality Management job function, responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
Responsibilities
- Respond to client inquiries and concerns, ensuring timely and quality service delivery and follow-up.
- Understand contract scope and ensure work is performed accordingly.
- Act as a champion for financial and operational systems, suggesting cost-saving opportunities.
- Coordinate and onboard vendors for works, managing sub-contractor paperwork.
- Review processed invoices, ensuring accurate cost center coding and coordinating billing application.
- Review and approve maintenance billing invoices and projects per contracted agreements.
- Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
- Deliver monthly reporting support for Contract and Business Unit Reviews.
- Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
- Maintain QHSE documentation and ensure availability using company systems.
- Gather and analyze data to identify and solve complex problems with little or no precedent.
- Suggest improvements to existing processes and solutions to enhance team efficiency.
Requirements
- High School Diploma with 1-3 years of job-related experience.
- Comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function.
- Ability to evaluate and communicate unusual and/or complex content concisely and logically.
- In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills, including calculating percentages, discounts, and markups.
- Authorized to work in Canada without the need for visa sponsorship now or in the future.
Skills
- Customer service
- Administrative support
- Contract management
- Financial systems
- Operational systems
- Vendor coordination
- Invoice processing
- Billing
- Quotations
- Purchase orders
- Health & Safety compliance
- Data analysis
- Problem-solving
- Process improvement
- Microsoft Office Suite
- Organizational skills
- Math skills
Location
- Don Mills, Toronto
Work Type
- Hiring Event
Experience Level
- 1-3 years
Education Level
- High School Diploma
About the Company
- Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution.
- We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions.
- We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
- Our platform offers direct access to Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.