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About the Role
This position is with Staples Canada and involves delivering exceptional customer service, contributing to store success in print and customer service areas, and performing in-store print production.
Responsibilities
- Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
- Contribute to the success of the print and customer service areas of the store by utilizing our selling model and learning all products and services to offer informed recommendations.
- Collaborate with store leaders to set and achieve sales and margin goals.
- Perform in-store print production.
- Maintain Health & Safety, Asset Protection, and Privacy Policies.
- Engage with and sell to all customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
- Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
- Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
- Ensure machines are always stocked with paper, toners, and supplies.
- Catalogue all print orders according to company standards, accurately handling and binning orders.
- Prioritize orders into appropriate service paths.
- Maintain merchandising and signage standards in and around print and cash areas.
- Ensure accurate inventory control by following company protocols.
- Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.
Requirements
- 3 months to 1 year of prior retail experience (preferred).
- Strong customer service and communication skills.
- Ability to work collaboratively in a team environment.
Skills
- Customer service
- Communication skills
- Teamwork
- Sales
- Point of Sale (POS) system operation
- Print production
- Inventory control
- Merchandising
Location
- 3003 Danforth Avenue, Toronto, ON, M4C1M9, CA
Work Type
- Full-time
Experience Level
- Entry level
Salary/Compensations
- $18.05 - $18.90
Benefits
- Associate Discount
- Flexible Benefit Plans
- Group RRSP Program
- Learning and Development Programs
- Associate Recognition Programs
About the Company
- This Position is with Staples Canada