Commercial Insurance Account Manager Associate/ Account Manager - Future Opportunities
Insurance Office of America · AL, US
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About the Role
We are seeking experienced Commercial Insurance professionals for future opportunities across our IOA Teams. Depending on your experience, interests, location, and business needs, opportunities may include Account Manager Associate and Account Manager positions.
Responsibilities
- Maintain technical competence and industry expertise.
- Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
- Process tasks accurately and within required timeframes.
- Assist in reviewing contracts to ensure proper coverages are included.
- Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership, championing IOA core values.
- Direct daily activities of the account management team.
Requirements
- Relevant experience within the applicable job family or talent area.
- Strong service, collaboration, and relationship-management skills.
- Knowledge of the core responsibilities, tools, and practices associated with the potential opportunities.
- Strong communication, organization, and problem-solving capabilities.
- Appropriate education, credentials, licensing, or certifications based on the opportunity.
- Experience level and areas of expertise will help determine which opportunities may be the best fit.
- Depth of relevant experience and technical or functional knowledge.
- Experience supporting complex work, clients, projects, or business relationships.
- Leadership, client-facing, sales, technical, project, or operational responsibilities.
- Experience with Microsoft Office and other systems or tools relevant to the opportunity.
- Geographic availability and ability to meet the work-mode expectations of the specific opportunity.
Skills
- Service
- Collaboration
- Relationship management
- Communication
- Organization
- Problem-solving
- Microsoft Office
Location
- Remote
- Hybrid
- May vary based on business need
Work Type
- Remote
- Hybrid
Experience Level
- Account Manager Associate
- Account Manager
Salary/Compensations
- Account Manager Associate: $55,000 – 65,000 annually
- Account Manager: $70,000–$90,000 annually
Benefits
- Competitive salaries
- Bonus potential
- Company-paid health insurance
- Paid holidays
- Vacation time
- Sick time
- 401(k) with employer match
- Opportunities for professional growth
- Career progression
- Respectful culture that supports work-life balance
- Commitment to community service
- Supportive teammates who help create a rewarding work environment
About the Company
- Insurance Office of America is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- Insurance Office of America is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.