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About the Role
Salesforce is seeking a Client Director to manage the end-to-end strategic relationship with assigned Tier 1 pharmaceutical customers. This role involves selling the entire Salesforce Customer 360 platform, including Agentforce, Data Cloud, and Life Sciences Cloud, to help clients accelerate digital transformation and improve operational efficiency. You will build trusted relationships with C-suite and senior leaders across various departments, positioning Salesforce as a long-term transformation partner.
Responsibilities
- Act as the executive owner of the Salesforce relationship, building and maintaining senior relationships across commercial, medical, R&D, clinical operations, manufacturing, technology, data, compliance, and procurement functions.
- Own and deliver a multi-year strategic account plan that grows Annual Contract Value (ACV) through expansion, upsell, cross-sell, and new business within the account.
- Map the organization in depth, including key stakeholders, budgets, buying centers, strategic initiatives, and whitespace across global business units and divisions.
- Lead complex, multi-threaded sales cycles in parallel, orchestrating Sales Engineers, Industry Advisors, Professional Services, Customer Success, Executives, and Partners as one account team.
- Position Salesforce as a strategic partner in the pharmaceutical company's digital, data, and AI transformation agenda, connecting solutions to measurable outcomes across customer engagement, commercial effectiveness, medical affairs, operational efficiency, and patient experience.
- Understand the pharmaceutical value chain and identify opportunities to support the organization across the drug development lifecycle, from clinical development and regulatory processes through to commercialization and ongoing patient engagement.
- Navigate complex regulatory, security, data privacy, governance, and procurement environments, building compelling business cases for large, multi-year strategic investments.
- Work with global System Integrators and strategic partners to extend reach, accelerate transformation, and ensure customer success.
- Partner with Customer Success to drive adoption, renewals, expansion, and long-term customer advocacy.
Requirements
- A proven track record of quota-carrying, enterprise technology direct sales, ideally as a Client Director, Strategic AE, or equivalent, with experience of single-account or named-account ownership.
- Experience managing long, complex sales cycles with large deal values and multiple senior stakeholders.
- Success developing and executing strategic account plans that retain and grow ACV.
- The ability to navigate large, matrixed global organizations and build influence across multiple business units and geographies.
- The ability to run discovery with senior leaders and translate business challenges into compelling use cases, value hypotheses, and transformation opportunities.
- Excellent written, verbal, and presentation skills, with the credibility to engage at C-suite level.
- Experience leading large virtual account teams across internal and external stakeholders.
Skills
- Enterprise technology direct sales
- Strategic account planning
- Complex sales cycles
- C-suite engagement
- Virtual account team leadership
- Pharmaceutical value chain understanding
- Digital transformation
- Data strategy
- AI adoption
- Customer engagement
- Operational modernization
- Enterprise sales methodologies (e.g., MEDDICC)
- Strategic alliances
Location
- UK/EMEA
Work Type
- Full-time
Experience Level
- Enterprise
- Senior
Benefits
- Benefits and resources support balance and well-being.
- AI agents accelerate impact.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is leading workforce transformation in the agentic era.
- Agentforce is the future of AI.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all and strive to create an inclusive, discrimination-free workplace.
- Recruiting, hiring, and promotion decisions are fair and based on merit.
- Assessment is based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
- We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
- Applicants are welcome to opt-in to the interview scheme as part of the application process.