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About the Role
The Senior Travel Consultant is responsible for managing existing Abercrombie & Kent clients and expanding the client base. This role involves creating memorable journeys, handling clients from initial contact through itinerary building, confirming travel arrangements, post-travel follow-up, and encouraging future bookings.
Responsibilities
- Proactively follow up with brochure inquiries to convert interest into active leads.
- Develop strong knowledge of regional products, offers, and promotions.
- Collaborate with the Regional Sales Manager on workload, pipeline, and priorities.
- Use effective questioning to understand client needs and create bespoke itineraries.
- Deliver proposals and quotes within 24 hours where possible.
- Maintain ongoing client relationships through consistent updates and calls.
- Handle post-travel issues professionally to secure repeat business.
- Manage the sales process from inquiry to booking to drive conversion.
- Work towards individual and team sales targets, focusing on revenue growth and margin protection.
- Follow up on all proposals and capture reasons for lost bookings.
- Support colleagues during absences to ensure a seamless client experience.
- Participate in skills development and share expertise.
- Represent A&K at client events and trade shows.
Requirements
- 2 years of experience in travel sales.
- Strong understanding of the luxury travel industry and client expectations.
- Sales-driven and motivated by targets and results.
- Exceptional attention to detail and commitment to quality.
- A positive, collaborative team player with a can-do attitude.
- Enthusiastic, personable, and keen to grow within the travel industry.
Skills
- Travel sales
- Luxury travel industry knowledge
- Client relationship management
- Itinerary planning
- Sales techniques
- Communication
- Problem-solving
Location
- London
Work Type
- Hybrid Working (minimum 3 days in office)
Experience Level
- Senior
Salary/Compensations
- Competitive salary plus commission
Benefits
- Company pension plan with increasing employer contributions
- 25 days annual leave plus ability to buy/sell days
- Discounted trips through A&K Travel Group Travel Benefit Program
- Discounted Gym Membership
- Life Assurance (2x base salary)
- Enhanced Paid Parental Leave
- Employee Assistance Program
- Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
About the Company
- One of the world’s leading luxury travel brands with 60 years of experience.
- Offers adventurous, luxury holidays with a global network of 55 offices.
- Focuses on creating one-of-a-kind journeys that exceed client expectations.
- Provides opportunities to open doors to private palaces, book exclusive meals, and arrange private tours.
- Has a supportive environment fostered by passionate and knowledgeable people.
- Offers ongoing training and career progression opportunities globally.
- Supports local communities through Abercrombie & Kent Philanthropy (AKP).
- Recognized for client care during the pandemic.
Equal Opportunity
- Abercrombie & Kent is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.