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About the Role

Leads a team of Customer Success Executives, ensuring customers achieve measurable value from data products, platforms, and services. Drives the post-sale customer lifecycle process strategy for Tier 4 customers in German-speaking regions (DACH), combining people leadership, strategic relationship management, data-driven decision-making, and commercial accountability.

Responsibilities

Lead the DACH Customer Success Team.
Combine people leadership, strategic relationship management, data-driven decision-making, and commercial accountability.
Maintain direct ownership of a portfolio of customers.
Develop and empower the team.
Drive customer lifecycle growth.
Deliver commercial outcomes across the region.
Act as a critical link between strategy and execution.
Implement process improvements.
Support commercial initiatives.
Ensure an exceptional customer experience.

Requirements

Significant experience in Customer Success, Account Management, Client Services, or a related post-sale role within a B2B data, analytics, SaaS, technology, or information-services business.
Proven record of improving customer retention, adoption, satisfaction, and commercial growth.
Understanding of data products and related concepts (data quality, coverage, delivery, licensing, integration, privacy, and governance).
Degree or equivalent professional experience.
Bi-lingual: English and German (spoken and written).
Candidates must be legally authorized to work in the country where employment is offered.
JD Power does not provide employment sponsorship for this position.

Skills

People leadership
Strategic relationship management
Data-driven decision-making
Commercial accountability
Customer retention
Customer adoption
Customer satisfaction
Commercial growth
Data products understanding
English
German

Location

Remote
United Kingdom

Work Type

Full-time
Virtual-first

Experience Level

Significant experience in Customer Success, Account Management, Client Services, or a related post-sale role
Demonstrated experience leading and developing a customer-facing team, ideally across multiple markets.

Education Level

Degree or equivalent professional experience
Relevant customer success, data or leadership qualifications are advantageous.

About the Company

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action.
Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.
As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.
We power our customers’ success.
We are innovative, collaborative, and grounded in data.
We make things easy.
We get it done.
We start with trust and prove it every day.

Equal Opportunity

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact careers@jdpower.com for accommodation request.