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About the Role
The Commercial Operations Analyst provides day-to-day administrative and operational support for commercial product lines. Working under close supervision and following established procedures, this role assists with customer inquiries, quotations, order entry, order tracking, and related order-to-cash activities. The role maintains accurate records, coordinates routine information between internal teams and customers, and escalates non-routine issues to the appropriate team member. As knowledge of products, customers, and internal processes develops, the Specialist supports standard reporting and other assigned commercial operations activities.
Responsibilities
- Respond to routine customer inquiries and provide order-status updates using established processes and approved information.
- Support quotations, order entry, order changes, invoicing documentation, and other order-to-cash activities in accordance with defined procedures.
- Maintain accurate customer, order, and system records; review transactions for completeness and escalate discrepancies.
- Coordinate routine order information with Customer Service, Supply Chain, Logistics, Finance, and other internal teams.
- Track open orders, delivery dates, inventory availability, and customer commitments; communicate status updates to the appropriate contacts.
- Assist with routine issue resolution and promptly escalate exceptions, customer concerns, or potential delivery risks to a supervisor or designated team member.
- Prepare standard reports, spreadsheets, and status updates related to orders, shipments, inventory, and customer activity.
- Follow documented workflows, controls, and procedures to support accurate and timely transaction processing.
- Assist with maintaining process documentation and identifying recurring issues for supervisor review.
- Perform other assigned commercial operations support activities as needed.
Requirements
- 0–2 years of experience in customer service, order administration, sales support, commercial operations, supply chain, or a related area.
- Basic understanding of customer service, order processing, and administrative or operational workflows.
- Ability to follow detailed procedures, maintain accurate records, and complete routine work on time.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
- Ability to learn and use business systems such as ERP/SAP or order-management systems.
- Strong attention to detail, organization, communication, and follow-through.
- Ability to manage routine tasks, ask questions when clarification is needed, and escalate issues appropriately.
- This position does not support immigration sponsorship.
Skills
- Microsoft Office
- Excel
- Outlook
- Teams
- ERP/SAP
- Order-management systems
Work Type
- full-time
Experience Level
- 0-2 years
Education Level
- Bachelor’s degree in business, supply chain, operations, finance, economics, engineering, or a related discipline.
Salary/Compensations
- $63,000.00 - $86,625.00
Benefits
- Company-wide bonuses
- Long-term incentives
- 100% company-paid pension benefit
- Matching contributions to 401(k) savings plan
- Medical, dental, vision
- Paid parental leave
- Family building support
- Fitness
- Company-paid life insurance
- Disability
- Disease management programs
- Paid time off
- Employee Assistance Program (EAP)
- Recognition program
About the Company
- Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
- Technologies push the boundaries of what’s possible.
- Accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets.
- Trusted products that accelerate drug discovery, development, and delivery to save lives
- Damage-resistant cover glass to enhance the devices that keep us connected
- Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
- Precision glass for advanced displays to deliver richer experiences
- Auto glass and ceramics to drive cleaner, safer, and smarter transportation
- Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions
Equal Opportunity
- Prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
- Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
- Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.
- To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.