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About the Role
Corning's Optical Communications segment provides industry-leading optical solutions. This role supports customers in Asia, requiring flexible hours and professional handling of inquiries regarding quotes, orders, status, complaints, returns, and warranties.
Responsibilities
- Assist customers by processing inquiries regarding quotes, orders, status, complaints, returns, and warranties.
- Resolve customer issues via email, telephone, and CRM tools.
- Develop expert knowledge of company products and processes to address customer inquiries.
- Communicate product failures to engineering and product development teams via SAP.
- Coordinate with departments such as Sales, Technical Support, and Product Line Management to ensure effective customer request handling.
- Conduct research to provide comprehensive responses to customer questions.
- Develop and maintain strong working relationships with external customers and manage assigned accounts.
- Engage with customers in a friendly and professional manner to build positive relationships and ensure exceptional experiences.
- Attend product training classes to enhance product knowledge and stay updated on industry trends.
Requirements
- Fluent English language skills; other European languages are beneficial.
- Chinese and/or Vietnamese language skills.
- Detail-oriented with a 'detective' mindset.
- Excellent verbal and written communication skills.
- Self-starter who takes initiative and thrives in a fast-paced environment.
- Confident in utilizing search engines.
- Familiarity with Service Cloud and SAP is a plus.
- Strong ability to learn and work independently or collaboratively with minimal supervision.
Skills
- Customer Service
- Problem Solving
- Communication
- Product Knowledge
- Interpersonal Skills
- Research
- Account Management
- MS Office
Location
- Asia
Work Type
- Flexible Hours
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Company-funded retirement plan
- Paid leave
- Employee Assistance Program (EAP)
- Company-wide bonuses
- Long-term incentive programs
- Recognition program
About the Company
- Corning is a leader in glass, ceramic, and materials science, with technologies that push boundaries.
- The Optical Communications segment has evolved into a comprehensive provider of optical solutions for the broader communications industry.
- The segment includes carrier network and enterprise network product groups.
Equal Opportunity
- Corning is committed to providing equal employment opportunities.
- Considers requests for reasonable accommodations in accordance with applicable laws.
- Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations.