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About the Role

As an Assistant Store Manager of Operations, you will lead operational execution in a fast-paced retail environment focused on efficiency, accuracy, and a seamless athlete experience. You will coach and develop teammates, optimize processes, and ensure the store runs at a high level across both front and back-of-house operations. Join a team that values teamwork, discipline, and continuous improvement.

Responsibilities

Collaborates with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90+ days out.
Ensures operational strategies support long-term success and identifies opportunities in the store and validates key programs/processes.
Directly manages a team of Captains (Supervisors) and indirectly manages broader store team through influence, coaching, and development.
Equips leaders to lead others effectively and fosters a high-performing, inclusive team environment.
Accountable for performance management, including development, annual reviews, and promotional recommendations for the Captain (Supervisor) team.
Holds all teammates accountable for compliance with policies and procedures, including disciplinary and termination recommendations.
Upholds company merchandising and presentation standards by ensuring compliant execution of established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
Promotes, drives, and leads company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
Acts as a role model for service, selling, and leadership behaviors that elevate the athlete experience.
Models outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
Demonstrates the ability to lead, execute, and validate key training initiatives (including cross-training leaders of others).
Accountable for ensuring all teammates are trained/equipped to deliver elevated athlete experiences.
Focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments.
Builds development plans in partnership with teammates.
Partners with Store Manager on long-range management of the store workforce and approves Captain (Supervisor) staffing plans.
Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends.
Ensures workforce flexibility and schedule effectiveness.
Hires and builds strong teams by partnering closely with the Store Manager and Captain (Supervisor) team to create targeted hiring strategies.
Owns hiring decisions for the Captain (Supervisor) population.
Accountable for hiring and termination decisions for the hourly population, based on Captain (Supervisor) recommendations.
Coaches Captain (Supervisors) on effective interviewing, hiring, and team-building practices.
Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Ensures store safety, standards, and operational procedures are upheld.
Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
Adheres to and enforces established policies and procedures related to safety, loss prevention, and standard operating procedures, as well as to laws/guidelines of external governing entities.
Holds teammates who fail to meet or comply with expectations accountable.

Requirements

High School Diploma or Equivalent
1-3 years of experience
1-3 years of retail management experience (or customer-focused experience)
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.

Skills

Operational execution
Efficiency
Accuracy
Team coaching and development
Process optimization
Teamwork
Discipline
Continuous improvement
Forecasting
Planning
Performance management
Merchandising
Presentation standards
Customer loyalty program participation
Warranty sales
Private label credit card enrollment
Service behaviors
Selling behaviors
Leadership behaviors
Athlete experience
Product knowledge
Training initiatives
Cross-training
Motivation
Hands-on coaching
Stretch assignments
Development planning
Workforce management
Payroll oversight
Staff scheduling
Budget management
Sales trend adaptation
Recruiting
Interviewing
Team-building
Operational guidelines
Brand standards
Customer service expectations
Company policies
Store safety
Loss prevention
Standard operating procedures

Location

Onsite

Work Type

Full-time

Experience Level

1-3 years retail management experience

Education Level

High School Diploma or Equivalent

Salary/Compensations

$60,000.00 - $84,000.00

Benefits

Competitive total rewards package
Incentive
Equity
Other benefits
Compliance with all state paid leave requirements
Generous suite of benefits

About the Company

At DICK’S Sporting Goods, we believe in how positively sports can change lives.
On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.
Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S.
It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one.
In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities.
If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you.
Win with us every time you step onto the floor.

Equal Opportunity

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.