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About the Role
Kaiko Systems is seeking a Key Account Manager to manage and grow customer relationships post-implementation. This role involves ensuring product adoption, identifying expansion opportunities, and acting as the primary point of contact for clients within the maritime industry.
Responsibilities
- Own a portfolio of live accounts and serve as the primary customer contact.
- Conduct impactful business reviews, presenting data-driven insights and outcomes.
- Maintain accurate account records, including status, ARR, key contacts, and risks.
- Drive account growth by identifying opportunities for increased fleet or product utilization.
- Proactively identify and address potential customer issues before they escalate.
- Relay customer feedback and observed patterns to product and leadership teams.
- Contribute to the improvement of account management processes and workflows.
Requirements
- Minimum of 2 years in account management, customer success, or a similar role with named account ownership.
- Proficiency in commercial discussions, including renewals, price increases, and expansion.
- Comfortable interacting with technical stakeholders and understanding complex operational details.
- Data-driven approach to account management, utilizing usage data to prioritize efforts.
- Proactive communication and engagement with accounts to prevent stagnation.
- Strong organizational skills to manage multiple priorities, follow-ups, and deadlines.
- Experience in maritime, logistics, industrial, or complex B2B sectors is advantageous.
- Fluent English communication skills; additional languages are a plus.
- Ability to work remotely with discipline and overlap significantly with Central European Time.
- Willingness to travel for customer visits and industry events.
Skills
- Account Management
- Customer Success
- Commercial Acumen
- Data Analysis
- Relationship Building
- Problem-Solving
- Communication
- Organization
Location
- Berlin
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Mid-level
Benefits
- Opportunities for growth and direct feedback.
- Clear visibility into career progression.
- Direct access to decision-makers for influencing product and strategy.
- Stability and reach of the UniSea Group.
- Regular team events and in-person gatherings.
About the Company
- Kaiko Systems is a Berlin-based technology company focused on digitalizing safety and seaworthiness for the global merchant fleet.
- Our AI-powered platform transforms inspections, checks, and compliance workflows into actionable fleet intelligence.
- We help ship operators enhance safety, pass vettings, and optimize operations.
- Part of the UniSea Group, a stable and established maritime software group.