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About the Role

As a Customer Engineering Manager supporting Google Cloud Fraud Defense services, you will lead a team focused on growing the reCAPTCHA business by building and expanding relationships with new and existing customers. You and your team will serve as trusted advisors and advocates for reCAPTCHA solutions, supporting C-Level executives, Security Leaders, and Application Teams. Your role involves ensuring your team possesses the necessary selling and technical skills to drive projects forward, guiding customers in discovering technology and consulting on security and compliance best practices. You will optimize team results in production, lead with empathy, and identify innovative ways to multiply individual and team impact.

Responsibilities

Develop and maintain a high-performing Customer Engineering team that meets and exceeds quarterly business goals, while building a positive team culture towards future talent.
Support your team’s partnership with reCAPTCHA Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop a strategy to resolve technical blockers.
Enable your team to demonstrate and validate solution benefits of User Protection Services products in customer/partner environments.
Lead a team responsible for technical aspects of solutions, including supporting reCAPTCHA opportunities, product and solution briefings, proof-of-concept work, and customer relationships.
Ensure team prepares and delivers product messaging to highlight solutions' value proposition using techniques including whiteboard and presentations, product demonstrations, white papers, trial management, and Requests for Information (RFI) response documents.

Requirements

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
7 years of leadership experience (e.g., people management, team lead, mentorship, coaching).
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Experience with technical conversations, demos, prototyping, or workshops with customers.

Skills

Cloud engineering
On-premise engineering
Virtualization
Containerization platforms
Technical conversations
Demos
Prototyping
Workshops
Enterprise security solutions
Fraud Defense
reCAPTCHA

Location

Work Type

Full-time

Experience Level

10 years of experience with cloud native architecture
7 years of leadership experience

Education Level

Bachelor's degree or equivalent practical experience
Cloud or Security industry certifications

Salary/Compensations

$192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Benefits

42.86% bonus target
equity
benefits

About the Company

Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Equal Opportunity

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.