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About the Role
As our company continues to grow, we're seeking an experienced, motivated, and results-driven HVAC Installation Manager to lead our installation department. This is a key leadership position within our organization. The ideal candidate will combine strong technical HVAC knowledge with exceptional leadership, communication, and organizational skills. We aren't simply looking for someone to supervise installers. We're looking for a leader who can develop a high-performing department, maintain accountability, improve efficiency, and help our company continue to grow.
Responsibilities
- Lead, manage, and develop multiple residential HVAC installation crews.
- Establish clear expectations for professionalism, productivity, quality, and customer service.
- Hold installers accountable for performance, attendance, workmanship, and company standards.
- Conduct regular team meetings, training sessions, and performance evaluations.
- Identify opportunities to improve individual and team performance.
- Coach installation leads and helpers to develop their technical and leadership abilities.
- Assist with hiring, onboarding, and training new installation employees.
- Foster a positive, professional, and results-driven team culture.
- Oversee daily installation operations and coordinate with dispatch and office personnel.
- Ensure installation crews are assigned appropriately based on job requirements and technician skill levels.
- Review upcoming installations to identify potential challenges before work begins.
- Coordinate with the Parts & Inventory Manager to ensure equipment and materials are prepared and available.
- Monitor job progress throughout the day and resolve operational challenges.
- Reduce unnecessary downtime, return trips, and incomplete installations.
- Ensure installation schedules and customer commitments are consistently met.
- Maintain effective communication between installation crews, sales, service, and office staff.
- Ensure all HVAC installations meet company quality standards, manufacturer specifications, and applicable codes.
- Maintain proper installation procedures for furnaces, air conditioners, heat pumps, boilers, and related equipment.
- Verify installations follow approved system designs, including Manual J calculations and applicable ductwork requirements.
- Ensure appropriate commissioning procedures are completed, including airflow verification, static pressure testing, refrigerant charge verification, and system performance testing.
- Conduct routine job site inspections and quality-control evaluations.
- Troubleshoot complex installation issues and provide technical support to crews.
- Ensure required installation documentation, photographs, checklists, and customer paperwork are completed.
- Address workmanship concerns and ensure corrective actions are completed promptly.
- Maintain high standards for job site cleanliness, equipment presentation, and customer property protection.
- Monitor installation labor hours, material usage, and job profitability.
- Identify opportunities to improve installation efficiency without sacrificing quality.
- Reduce installation callbacks, unnecessary expenses, wasted materials, and return visits.
- Ensure installation crews complete projects within established labor and production targets.
- Review job costing and work with management to improve departmental gross profit.
- Identify and address recurring operational problems affecting profitability.
- Monitor installation performance and report results to company leadership.
- Ensure customers receive professional, respectful, and consistent service throughout the installation process.
- Maintain clear communication regarding installation expectations, scheduling, and project completion.
- Assist with resolving installation-related customer concerns.
- Ensure crews maintain professional appearances, follow company dress codes, and protect customers' homes.
- Verify systems are explained to homeowners and customers understand their new equipment.
- Promote a culture of professionalism, integrity, and outstanding customer service.
- Enforce company safety policies and applicable workplace safety requirements.
- Ensure technicians use appropriate tools, protective equipment, and safe work practices.
- Promote safe handling of refrigerants, electrical equipment, fuel systems, and installation materials.
- Maintain compliance with applicable mechanical, electrical, plumbing, and building codes.
- Ensure required permits, inspections, and installation documentation are properly coordinated.
- Address unsafe conditions immediately and maintain a safety-focused work environment.
Requirements
- Minimum 5 years of hands-on HVAC installation experience preferred.
- Previous experience as an HVAC Installation Manager, Field Supervisor, Lead Installer, or similar leadership position.
- Strong technical knowledge of residential heating and cooling systems.
- Experience installing furnaces, air conditioning systems, heat pumps, boilers, and related equipment.
- Strong understanding of airflow, ductwork, static pressure, system sizing, and installation best practices.
- Ability to troubleshoot complex HVAC installation issues.
- Strong leadership, communication, and conflict-resolution skills.
- Experience managing multiple installation crews and coordinating daily operations.
- Ability to read installation specifications and technical documentation.
- Comfortable using computers, mobile applications, and field service software.
- ServiceTitan experience is a plus.
- Valid driver's license with an acceptable driving record.
- EPA Section 608 certification preferred.
- Strong organizational skills and the ability to manage competing priorities.
- Leads by example and earns the respect of their team.
- Holds employees accountable while helping them improve.
- Understands that high-quality workmanship and strong profitability go hand in hand.
- Anticipates problems rather than reacting to them.
- Communicates effectively with technicians, customers, and leadership.
- Is comfortable making decisions and taking responsibility for results.
- Takes pride in building a successful, organized, and high-performing team.
- Excited about helping build and lead a growing installation department.
Skills
- HVAC installation
- Leadership
- Communication
- Organizational skills
- Technical HVAC knowledge
- Conflict resolution
- Team management
- Operations coordination
- Quality control
- Technical troubleshooting
- Customer service
- Safety enforcement
- Computer proficiency
- Field service software
- ServiceTitan (preferred)
Location
- Mechanicville, NY
Work Type
- Full-Time
- Onsite
Experience Level
- Manager
- Leadership
Education Level
- EPA Section 608 certification preferred
Salary/Compensations
- Competitive salary based on experience
- Performance-based earning opportunities
Benefits
- Opportunities for professional development and advancement
- Supportive ownership and management team
- The opportunity to make a measurable impact on departmental performance
About the Company
- Glamorgan Heating & Cooling is a rapidly growing residential HVAC and plumbing company serving New York's Capital Region.
- We are committed to delivering exceptional customer experiences, high-quality installations, and industry-leading workmanship.