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About the Role

The Post Manager oversees the daily operations and administrative tasks for multiple buildings, ensuring contract compliance and implementing cost-control measures. This role leads supervisors and manages inspections, quality control, and inventory for assigned facilities.

Responsibilities

Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
Provide customer with information regarding additional services available at ABM.
Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
Ensure customer retention, enhance service delivery and sell services through excellent customer service skills.
Report accidents and property damage in an accurate and timely manner.
Work closely with frontline personnel to meet customer requirements.
Determine training requirements and identify sources to meet training and development needs.
Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
Understand applicable union contracts and develop effective working relationship with local labor unions.
Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Requirements

Bilingual (Spanish/English) a plus
1-2 years of Supervisor experience
1-2 years of customer service experience
Working knowledge of janitorial equipment
Working knowledge of OSHA required processes
Intermediate level of Microsoft programs
Valid State Driver's License for business travel
A passion for serving others and helping others to succeed.
Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
Excellent follow-up and an eye for detail.
Anticipates problems and proactively implements preventative action plans.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
Excellent verbal and written business communication skills.
Excellent relational skills and experience dealing with union environment.
Understanding of the service industry practices, process and trends.

Skills

Microsoft programs
MS Office Suite
Smart Phones
Internet
Customer service
Janitorial equipment
OSHA required processes
Personal organization
Planning
Follow-up
Detail-oriented
Problem anticipation
Preventative action planning
Verbal communication
Written communication
Relational skills
Union environment experience

Work Type

Nights
Weekends
Evenings

Experience Level

1-2 years of Supervisor experience
1-2 years of customer service experience

Salary/Compensations

Hourly range or hourly rate

Benefits

Comprehensive benefits package

About the Company

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions.
Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM: Driving possibility, together.

Equal Opportunity

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
ABM participates in the U.S. Department of Homeland Security E-Verify program.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.