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About the Role
The Director of Teacher Experience oversees all aspects of teacher talent relations, operations, and professional opportunities, ensuring our teachers feel supported, valued, and connected to The Class while balancing their individual needs with the evolving priorities of the business. This role requires you to be part scouter, part talent manager, and part operator, building systems, schedules, and standards to deliver an exceptional experience across studios, digital, events, and partnerships.
Responsibilities
- Champion our teachers by serving as the primary point of contact, internal ambassador, and communication channel.
- Keep teacher wellbeing front and center in every decision.
- Foster and enforce a strong and collaborative teacher culture across New York, Los Angeles, and Digital.
- Hold regular one-on-one check-ins and lead annual performance and growth conversations.
- Establish clear communication practices to keep teachers informed, engaged, and aligned with company priorities.
- Handle teacher matters with discretion and care, partnering with leadership on employee relations.
- Own and evolve the complete teacher life-cycle: recruitment, training, onboarding, offboarding, retention, and teacher experience.
- Build and manage a teacher talent pipeline and long-term teacher talent strategy.
- Partner with Teacher Training and Mentor Teachers to integrate teaching quality, methodology, and feedback.
- Manage and mentor the Teacher Operations Manager.
- Oversee all teacher administration and compliance, including policy development, scheduling, sub requests, performance management, and payroll oversight.
- Lead teacher contract management, renewals, and compensation conversations.
- Partner with Studio Managers on the teaching schedule, balancing student experience, studio performance, digital business needs, and teacher availability.
- Collaborate with Studio Managers to maintain an inclusive, inspiring, and high-performing workplace.
- Partner with leadership on long-term business planning, schedule and teacher operations, forecasting, and performance reporting.
- Track teacher performance and engagement data, and turn it into actionable recommendations.
- Coordinate flagship teacher participation in digital and marketing photo shoots, content production, and brand partnership opportunities.
- Support flagship teachers in on-camera and Digital Studio work.
- Steward teacher brand standards and guidelines.
- Help develop new teaching tiers beyond flagship teachers.
- Help design and launch a new branch of certified teachers.
- Recruit, onboard, and support certified teachers.
- Build the program that supports certified graduates after training.
- Shape how the graduate community grows over time.
Requirements
- 5 –7 years of experience working with talent, instructors, or creative performers, ideally in boutique fitness, wellness, hospitality, or entertainment.
- Direct experience as a people manager, including coaching managers and handling complex employee relations issues with discretion.
- A track record of building talent systems: recruiting and auditions, onboarding, performance reviews, and retention programs.
- Operational fluency with scheduling, payroll inputs, policy, and compliance for a part-time or hourly workforce.
- Comfort with data: ability to read performance and engagement metrics and turn them into decisions.
- Experience supporting talent on set or on camera for content, marketing, or partnerships is a strong plus.
- A personal connection to The Class, and an appreciation of what it takes to hold space for students.
Skills
- Talent advocate
- Strong communicator
- Empathy
- Fairness
- Humility
- Follow-through
- Clarity
- Compassion
- Problem-solving
- Entrepreneurial
- Resourceful
- Hands-on
- Flexible
- Reliable
Location
- New York
- Los Angeles
Work Type
- Hybrid
- Full-time
Experience Level
- 5-7 years
Salary/Compensations
- $95,000 – $115,000
Benefits
- Comprehensive health, dental, and vision benefits
- Unlimited vacation
- Complimentary Digital Studio access
- In studio Class access
- Retail discounts
- Wellness perks
- Opportunities for growth within a purpose-driven company
About the Company
- The Class is a somatic movement and education platform founded by Taryn Toomey, with studios in New York and Los Angeles and a global Digital Studio.
- Our teachers are the heart of the experience: they hold the room, carry the method, and build the community our students come back for.
- At The Class, we believe in fostering a culture of connection, creativity, and growth.
- As the Director of Teacher Experience, you’ll have the opportunity to work with a passionate team, shape the future of a growing brand, and create programs for our Teachers that leave a lasting impact for our entire community.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.