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About the Role

Mastercard Services leverages the company's unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. This role will lead a team of Partner Success Managers in managing a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud. The Partner Success Director will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives.

Responsibilities

Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.
Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth.
Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.
Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
Lead a global team of Partner Success managers working with Partners leveraging Mastercard data.
Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally.
Ensure a disciplined transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption.
Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams.
Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement.
Provide thought leadership in strategic directions in collaboration with Head of Partnerships and Customer Success Center of Excellence.
Develop and execute joint growth plans that expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities.
Drive successful renewals and identify expansion opportunities across new products, use cases, end customers, and markets, including Mastercard-influenced opportunities.
Co-create new approaches and go to market with existing partners and collaboration with Mastercard product teams.
Engage regularly with partner stakeholders, including senior and C-suite leaders, to communicate value, review business results, resolve concerns, and advance shared priorities.
Represent the voice of the partner internally, translating feedback and market needs into actionable recommendations that improve Mastercard products, services, and partner experience.
Champion Partner Success best practices and contribute to internal initiatives that strengthen service quality, scalability, and partner outcomes.
Abide by Mastercard's security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Requirements

Proven track record in people leadership, leading high-performing teams and in developing talent.
Experience in partner success, product management, consulting, or related roles, with a track record of delivering measurable outcomes.
Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement.
Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners.
Proven ability to ideate and co-create new solutions with our Partners.
Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture.
Proven experience with building and leading customer facing teams.
Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives.
Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy.
Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions.
Customer-centric mindset with a focus on scalable, innovative solutions.
Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment.
Excellent analytical and problem-solving capabilities with a data-driven approach.

Skills

Security Solutions
Partner Success
Product Management
Consulting
Data Analytics
AI-driven insights
Communication
Storytelling
Problem-solving

Location

New York City, New York

Work Type

Global
Full-time

Experience Level

Director

Salary/Compensations

$186,000 - $270,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Mastercard Services leverages the company's unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk.
It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights-making commerce smarter, safer, and more personalized through data-driven products and advisory capabilities.
One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners.
As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly.