Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Founding Customer Success Manager role.
Rezi rewrites your resume against Beam's job description. Free.
Tailor your resume to this Founding Customer Success Manager role.
Rezi rewrites your resume against Beam's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Founding Customer Success Manager posting at Beam — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Founding Customer Success Manager posting at Beam — free, in seconds.
About the Role
We are seeking a passionate and driven Customer Success Manager to lead Beam's expansion into the United States with our innovative platform, Beam Notes. This pivotal role will ensure the success and growth of our initial US partnerships, establish our impact, and directly contribute to our ambitious journey. You will ensure our US partners realize the full value of Beam Notes, fostering strong relationships and driving adoption within key accounts. Beam Notes is an AI-powered tool designed to significantly reduce administrative burden for frontline workers. This is a hands-on, high-impact role responsible for onboarding new partners, driving product adoption, project managing delivery, and identifying/executing growth opportunities. You will validate our impact in the US, build the foundation for long-term partnerships, and help the frontline care sector improve its delivery of care.
Responsibilities
- Spearheading successful onboarding for new US partners, both remote and in person.
- Driving product adoption by gathering feedback, analyzing data, and conducting training and feedback sessions.
- Cultivating strong partnerships by delivering exceptional customer experiences and managing details from frontline workers to senior leadership.
- Demonstrating impact by leading pilot evaluations, gathering benchmark data, and analyzing results.
- Identifying and securing growth opportunities through proactive account expansion, proposal development, and contract negotiation.
- Serving as the voice of the customer by identifying and sharing critical learnings to inform product development and go-to-market strategy.
- Contributing to customer success strategy by helping to build and refine processes and playbooks for the US market.
Requirements
- Exceptional relationship-building skills with a natural ability to establish trust at all levels.
- Top-class communication skills, including outstanding written and verbal communication and the ability to articulate complex ideas clearly.
- A proactive approach with a keen eye for customer needs and a drive to improve customer experience.
- Meticulous attention to detail and a willingness to roll up your sleeves.
- An adaptive and growth mindset, thriving in dynamic environments and learning quickly.
- A genuine passion for making a positive difference in the frontline care sector.
- 2-4 years of experience in a high-growth, VC-backed startup.
Skills
- Customer Relationship Management
- Product Adoption
- Project Management
- Data Analysis
- Training Delivery
- Sales/Account Growth
- Customer Feedback Analysis
- Strategic Planning
Location
- United States
Work Type
- Remote
- Onsite
Experience Level
- Mid-level
Salary/Compensations
- $80k - $130k + competitive commission
Benefits
- Healthcare plan
- 401k
- Access to therapy, coaching, classes & content via Oliva
- Financial well-being coach through Bippit
- 23 days generous holiday, including 3 days over Christmas + US public holidays
- 6 weeks sabbatical after 3 years of service
- Enhanced parental leave
- $270 WellBeam budget for wellbeing and professional development
- WFH Equipment budget up to $400
- Free subscription to Calm meditation app
About the Company
- Beam is building AI that serves society, with a global team of ambitious problem solvers applying startup energy to work that makes the world a better place.
- Over 100,000 frontline workers already use Beam to take notes, provide live interpretation, and handle phone calls.
- Beam has received awards, been recognized by WIRED as a top London startup and by LinkedIn as a Top UK Startup, and has been covered extensively in the media.
- The company is backed by leading tech investors and entrepreneurs.
Equal Opportunity
- Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees.
- This policy extends to our hiring practices.
- Reasonable adjustments are provided during the hiring process to ensure equitable opportunity.
- Requests for reasonable adjustments will not be taken into account when making a decision about candidacy.