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About the Role

Everest is seeking an experienced Global Claims Vendor Governance Director to lead and develop the governance of its claims vendor ecosystem across global insurance operations. This senior, highly visible role will shape how Everest manages and oversees third parties critical to delivering claims services. Reporting to Claims leadership, you will own the global Claims Vendor Management governance framework, covering the full vendor lifecycle from strategy to exit, and collaborate across multiple departments to ensure a consistent, risk-based, and commercially effective approach that meets evolving regulatory expectations.

Responsibilities

Shape global claims vendor strategy and governance.
Own and develop the Global Claims Vendor Management governance framework, policies, standards, and operating model.
Establish clear ownership, accountability, governance forums, and escalation pathways across the vendor lifecycle.
Assess the maturity of the control environment and create a prioritized improvement roadmap.
Monitor regulatory and market developments to ensure framework evolution.
Develop practical guidance and training for colleagues.
Oversee consistent risk and materiality assessment across claims vendor arrangements.
Coordinate risk-based due diligence, including financial stability, regulatory compliance, financial crime, information security, data protection, operational capability, and business continuity.
Ensure material risk acceptances, exceptions, and mitigating actions are documented, approved, and tracked.
Govern vendor onboarding, ensuring contracts, approvals, operating protocols, data, and reporting arrangements are in place.
Maintain oversight of material subcontracting and fourth-party dependencies.
Establish a clear performance framework for material and critical vendors, incorporating service, quality, cost, customer outcomes, and risk.
Develop meaningful executive-level management information for decision-making.
Partner with Claims Quality Assurance and Claims Operations to develop the vendor assurance and audit program.
Oversee annual vendor recertification and ensure remediation of material findings.
Challenge performance when expectations are not met and ensure appropriate action is taken.
Partner with Claims Operations, Risk, Legal, and vendor partners to develop business continuity, contingency, and exit arrangements.
Ensure critical relationships have appropriate plans for alternative providers, internal fallback, customer continuity, knowledge transfer, data migration, and transition.
Coordinate scenario testing and ensure lessons learned lead to improvements.
Develop operational, executive, and board-level insight into the vendor population.
Identify opportunities to improve data, analytics, and technology use in vendor governance.
Support governance around vendors' use of AI, automation, and decision-making technologies.
Act as a senior subject-matter expert and trusted advisor on claims vendor governance, outsourcing, and third-party risk.
Build strong relationships across Claims and Everest's control functions, providing constructive challenge.
Lead cross-functional improvement, regulatory, and remediation programs.
Translate complex regulatory and control requirements into practical solutions.
Build capability through coaching, knowledge-sharing, and continuous improvement.

Requirements

Significant experience across claims vendor management, third-party risk, outsourcing governance, procurement, operational risk, or a related insurance control environment.
Strong experience across the vendor lifecycle, including risk assessment, due diligence, sourcing, contracting, onboarding, performance management, remediation, and exit.
A good understanding of outsourced and delegated claims operating models, including TPAs, independent adjusters, legal services, and specialist claims providers.
Experience designing or operating governance frameworks, control environments, RACI models, policy frameworks, and executive reporting.
The ability to interpret complex regulatory requirements and translate them into pragmatic, proportionate controls.
Strong analytical capability and experience using management information, dashboards, and trend analysis to support decision-making.
Excellent communication, negotiation, and influencing skills, with the confidence to provide constructive challenge to senior stakeholders.
Experience leading complex, cross-functional change within a global or matrixed organisation.
A collaborative leadership style combined with strong ownership and execution discipline.
Comfortable navigating complex governance and regulatory environments.
Ability to build relationships, influence decisions, and find pragmatic solutions.
A strong control mindset without losing sight of commercial realities or customer outcomes.
Ability to bring together multiple stakeholders around a common framework.
Maintain appropriate working knowledge of relevant third-party risk, outsourcing, operational resilience, conduct, and data requirements across jurisdictions.
Experience in Lloyd's and the London Market, delegated authority, and claims oversight is advantageous.
Experience in international insurance operations across the UK, Ireland, Continental Europe, North America, LATAM, or APAC is advantageous.
Experience with claims management platforms, vendor workflow technology, and reporting solutions such as Power BI is advantageous.
Experience supporting regulatory reviews, Internal Audit, SOX controls, or operational resilience programs is advantageous.
Professional qualifications such as ACII, MCIPS, IRM, or relevant legal, risk, procurement, or audit qualifications are advantageous.

Skills

Third-party governance
Commercial judgement
Influencing senior level
Claims vendor management
Third-party risk
Outsourcing governance
Procurement
Operational risk
Insurance control environment
Vendor lifecycle management
Risk assessment
Due diligence
Sourcing
Contracting
Onboarding
Performance management
Remediation
Exit strategies
Delegated claims operating models
Governance frameworks
Control environments
RACI models
Policy frameworks
Executive reporting
Regulatory interpretation
Analytical capability
Management information
Dashboards
Trend analysis
Communication
Negotiation
Influencing
Constructive challenge
Cross-functional change leadership
Global/matrixed organization experience
Collaborative leadership
Ownership
Execution discipline
Data analysis
Technology adoption
AI governance
Automation governance
Business continuity planning
Contingency planning
Exit planning
Scenario testing
Risk management
Compliance
Operational resilience
Conduct requirements
Data requirements

Location

London

Work Type

Full time
Regular

Experience Level

Senior

Education Level

Professional qualifications such as ACII, MCIPS, IRM, or relevant legal, risk, procurement or audit qualifications are advantageous.

About the Company

Everest is a global leader in risk management, rooted in a 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish.
We are underwriters of risk, growth, progress and opportunity.
Our global team is focused on disciplined decision-making, long-term value creation and delivering for our clients, colleagues and communities around the world.
At Everest, our purpose is to provide the world with protection.
We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve.
We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors.
Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Equal Opportunity

At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.