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About the Role

Kyndryl Vital is seeking creative, curious, and empathic systems thinkers to tackle complex problems. This role involves shaping how people and AI agents collaborate within critical systems, blending behavioral insight with business intelligence to create adaptive experience ecosystems.

Responsibilities

Lead design direction on complex client engagements from immersion and discovery through co-creation and delivery.
Own the structure behind the experience, including information organization, workflow between people and systems, and identifying breakdowns.
Collaborate directly with senior client stakeholders, integrating perspectives from design, engineering, data, and consulting teams.
Mentor designers, lead small teams, and elevate the quality of work across the studio.
Design how people work with AI, including agentic systems, mapping workflows, and defining decision rights for AI agents.
Design human-in-the-loop hand-off moments and interaction patterns for non-deterministic systems.
Establish baseline metrics for solutions to prove value.
Contribute to information architecture, service design, dashboards, enterprise applications, and client-facing workshops.
Apply AI-powered design and research tools in your own work.

Requirements

Deep grounding in human-centered design methods and mindset.
Portfolio of enterprise, consulting, or innovation-studio work.
Ability to organize complex information and workflows for systems with many users and data sources.
Experience building journey maps and service blueprints for complex, multi-actor systems.
Hands-on experience designing AI-driven or agentic product experiences.
Experience owning a deliverable that integrated work from multiple practices (e.g., design, engineering, data, consulting).
Ability to lead client-facing work independently, including delivering difficult messages.
Experience planning and conducting generative and evaluative research.
Ability to design and lead workshops to align client stakeholders.
Strong visual design craft, including typography, layout, color, hierarchy, and data visualization.
Ability to produce polished, high-fidelity interfaces and client-ready presentations.
Experience setting visual quality standards and evolving design systems.
Ability to create context-appropriate prototypes from low to high fidelity.
Demonstrated ability to learn a new discipline on the job and ship work with it.
Commitment to designing for accessibility, inclusion, transparency, and human control.
Coaching other designers, providing direct feedback, and helping teams improve their work quality.

Skills

Human-Centered Design
Information Architecture
Service Design
Systems Mapping
Designing for AI
Cross-Practice Integration
Client Leadership
Design Research
Co-Creation
Storytelling
Visual Design
Prototyping
Learning Velocity
Responsible Design
Mentorship

Location

Frisco, TX

Work Type

Onsite

Experience Level

8–10 years of experience in experience design, service design, information architecture, or a related field (preferred)
Senior Lead

Education Level

Bachelor’s Degree or equivalent portfolio
MDes, MFA, MS in HCI or Information Science, dMBA, or equivalent (preferred)

Salary/Compensations

$115,080 to $218,520 (U.S. base compensation range)
$138,120 to $262,320 (California - San Francisco Bay Area)
$126,600 to $240,480 (California - All Other)
$115,080 to $218,520 (Colorado)
$115,080 to $240,480 (Massachusetts/ Virginia)
$138,120 to $262,320 (New York City)
$126,600 to $240,480 (Washington)
$126,600 to $240,480 (Washington DC)

Benefits

Discretionary annual bonus program
Comprehensive benefits package including medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Employee learning programs with access to certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
Company-wide volunteering and giving platform

About the Company

Kyndryl designs, builds, manages, and modernizes mission-critical technology systems.
Kyndryl is committed to building a more equitable and inclusive world.
Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists focused on helping clients make sense of complexity and co-create intelligent experience ecosystems.
Kyndryl works with world-class IT experts to build, deliver, optimize, and sustain great experiences.
Kyndryl offers opportunities for career growth, hands-on experience, and learning opportunities.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Kyndryl welcomes people of all cultures, backgrounds, and experiences.
Kyndryl provides a workplace where all employees can find and provide support and advice.
Kyndryl enables employees to bring their whole selves to work and supports the activation of an equitable culture.