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About the Role

As a Product Manager on the SME team, you will support our mission to empower Small Businesses and Lower Mid-Market (LMM) businesses. This role focuses on partnering with leadership in crafting product strategy, owning ideation, research, and creation of enabling capabilities to unlock usage and spend for customers, and bringing them to market globally. You will work closely with cross-functional teams to develop and enhance tools that drive business growth and efficiency.

Responsibilities

Support the Director and stakeholders in shaping product strategy by providing insights and contributing to decision-making processes.
Own ideation, research, and the development of enabling capabilities that drive increased usage by businesses and uptick in revenue for us and our Distribution Partners.
Collaborate with internal stakeholders, including engineering, design, marketing, legal and others to deliver innovative and user-friendly products.
Using the Working Backwards method, decompose business requirements and customer experiences into features and functions that drive the platform/product roadmap.
Partner with third-party service providers and technology vendors to ensure seamless integrations and value addition to the platform.
Support go-to-market initiatives, including market research, product positioning, launch planning and product operations.
Leverage data-driven insights to guide product development and enhance customer experience.
Work closely with development teams to ensure timely and high-quality delivery of product features.
Design and conduct market research and competitive analysis to inform product decisions.
Develop and maintain product documentation, including user stories, use cases, and acceptance criteria.
Monitor and analyze product performance, using data to drive continuous improvement.
Communicate effectively with stakeholders and provide regular updates on product progress and performance.

Requirements

5–7 years of product management experience, with a proven track record of building launching, and scaling successful SaaS-based financial products and solutions.
Deep understanding of B2B commercial payments, including AP, AR, Virtual Cards, preferably have some experience with ERP systems, payment gateways, and payment automation solutions.
Focus on Small and/or Medium Business related software solutions.
Strong ability to empathize with customer needs and develop customer-centric products.
Experience in working with third-party vendors and technology partners.
Demonstrated success in working effectively across cross-functional teams (engineering, design, marketing, etc.) in fast-paced, growth-oriented environments.
Excellent research and analytical skills, with a focus on turning insights into actionable product improvements.
Proficiency in product management tools such as Aha, JIRA, Confluence, or similar.
Experience working with product development teams including Agile/Scrum planning, elaboration, retrospective and similar ceremonies.
Experience working in partnership with technical project management teams to define and execute a plan, and to track success metrics closely.

Location

New York City, New York

Experience Level

5-7 years

Salary/Compensations

$156,000 - $265,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.