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About the Role
Provides office and administrative support to the Radiology Department, ensuring efficient operations. Responsibilities include patient processing, report management, technical staff support, and customer service using digital and PACS technology.
Responsibilities
- Courteously and professionally processes patients in and out of the department, obtaining necessary documentation for insurance authorization and pre-certification.
- Accurately schedules patient appointments and coordinates follow-up, ensuring correct exam information is entered.
- Screens and records all incoming calls, differentiating urgent from routine calls and minimizing voicemail usage.
- Ensures medical records and information are kept secure and confidential.
- Sets up, organizes, and maintains ongoing systems such as files, reports, and record-keeping systems.
- Performs secretarial support functions including supply ordering and processing requests.
- Contributes to meeting fluctuating staffing needs by being flexible in assignments and work schedules.
- Maintains computer skills and adapts to upgrades in Meditech and other software.
- Responds to typing, copying, and faxing needs efficiently.
- Prints daily schedules, matches with scanned physician orders, and enters CPT codes.
- Maintains a clean and healthy environment for staff and patients.
- Unloads and reloads multiviewer at designated times in the Mammography Department.
- Calls for outside mammography films.
- Makes reminder calls to patients for next-day mammography appointments and preps patients for exams.
- Screens MRI patients for implants, pacemakers, metal tattoos, and last menstrual period.
- Accesses reports and patient/exam data via Radiology Information System, PACS, and related software systems.
- Reprints and packages hard copy images, electronic files, or CDs via PACS and Kinetdx for distribution, utilizing proper quality assurance measures.
- Meets performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
- Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
Requirements
- Demonstrates ability to work well with the public and in a fast-paced environment.
- Familiarity with Meditech preferred.
- Keyboarding skills.
- Ability to use independent judgment.
Skills
- Medical Terminology preferred
- Excellent Communication Skills
- Previous Scheduling Experience preferred
- Excellent Proven Communication Skills for interactions with Radiologists, Patients, Employees, Physicians Offices and Management.
- Utilizing Digital and Picture and Archive Communication System (PACS) technology.
Experience Level
- One to Three (1-3) Years Experience in a Health Care Environment Preferred
Education Level
- High School Diploma Required
- Medical Terminology Preferred
About the Company
- To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Equal Opportunity
- EEO/AA/Disability/Veteran