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About the Role
Provides clinical and operational support services to facilitate patient care and ensure efficient patient flow. Assists administrative, nursing, and medical staff by performing a variety of duties, including coordinating patient care activities and providing direct patient support. Promotes efficient and quality patient care while maintaining a safe, professional working environment.
Responsibilities
- Greets patients and escorts them to their examination or treatment room.
- Measures vital signs (Tpr, BP, Hgt/Wgt, BMI) and records findings. Updates medical history and patient medication record.
- Prepares patient, equipment, and room for procedures; assists with procedures. Reports any problems in patient status to physician, nurse, or manager.
- Collects and properly labels specimens (blood, urine, wound, etc.). Delivers appropriate specimens to the laboratory. Picks up chemotherapy drugs from the pharmacy and blood products from the blood bank.
- Documents all medical instructions, treatments, prescriptions, and telephone calls in the electronic medical record, with date and signature.
- Serves as a resource to unit staff regarding protocol requirements and sequencing for lab tests and X-ray procedures. Delivers and returns diagnostic films (X-rays, scans).
- Enters all incoming and outgoing lab work/results, records all in-house laboratory results, and keeps current lab reports filed in the electronic medical record.
- Escorts patients to and from exam and/or treatment areas and restrooms. Assists patients with urinals, bedpans, or incontinent pads. Stays with confused or disoriented patients.
- Maintains equipment. Cleans and disinfects equipment and exam rooms according to policy and procedure. Notifies Engineering Department of equipment defects or damage.
- Maintains inventory in exam rooms, laboratory, and other clinical areas. Orders, enters appropriate charges, and stores all supplies for the Cancer Center, including office, medical, and radiation oncology supplies.
- Responds to patient telephone calls, providing information and instructions as necessary and/or as ordered by a physician. Assists office staff with scheduling and confirming appointments, as well as performing other clerical duties.
- Contributes to meeting the fluctuating staffing needs of the Cancer Center by being flexible in own assignments and work schedules when required.
- Responds to life-saving situations based upon nursing standards and clinical policies and procedures.
- Meets performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in the performance review.
- Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
Requirements
- High school diploma or general education degree (GED) required.
- Enrollment in or completion of an accredited medical assistant training program.
- Knowledge of general medical terminology required.
- BLS required.
- 1-2 years related experience as a Medical Assistant in a clinic setting preferred.
- Phlebotomy skills preferred.
- Computer experience required.
- Current Medical Assistant Certification (American Association of Medical Assistants or National Healthcareer Association preferred) or completion within 1 year of hire.
Skills
- Good Computer Skills
- Highly Organized
- Self-Motivated
- Excellent Interpersonal Skills
- Excellent Communication Skills
- Ability to take direction from several individuals
- Ability to evaluate and prioritize duties
- Ability to work responsibly and independently
Experience Level
- 1-2 years
Education Level
- High school diploma or GED
- Accredited medical assistant training program
- BLS certification
- Medical Assistant Certification
About the Company
- To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Equal Opportunity
- EEO/AA/Disability/Veteran