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About the Role
The Senior Building Manager will lead the day-to-day operations of TBC.London, a net-zero carbon office building. This role ensures safe, compliant, and efficient operations while championing the building's ESG performance, occupier experience, and community purpose.
Responsibilities
- Lead overall property management, facilities management, and occupier experience.
- Conduct regular site checks to assess the state of repair.
- Ensure continuous compliance with operational standards.
- Build and maintain effective relationships with the client and tenants.
- Prepare, issue, and present periodic client reports.
- Review budget against expenditure and prepare service charge budgets and reconciliations.
- Lead procurement and tendering exercises for best value services.
- Communicate proactively with clients and tenants.
- Provide efficient and effective building-related facilities management services in conjunction with the Regional Engineering Manager.
- Plan and manage all building works and projects, ensuring compliance.
- Lead and manage the building team, maintaining integrity of IT-based reporting systems for maintenance, record keeping, and risk management.
- Collate, check, and approve routine invoices and issue/approve purchase orders.
- Supervise service contracts and maintain up-to-date records of contractor work.
- Manage Health & Safety files, operational and maintenance manuals, and site-related information.
- Manage outsourced service providers and the in-house team for security, cleaning, landscaping, and maintenance.
- Assist the site Building Team in managing CCTV systems in accordance with data protection legislation.
- Manage contractor site access and permits to work.
- Manage the site’s waste management plan.
- Manage the defects liability process, ensuring timely resolution of defects.
- Nurture and support junior team members.
- Manage Travel Plan, Occupiers Handbook, and Fit Out Guides.
- Maintain building certifications and accreditations (WELL, NABERS, BREEAM, ActiveScore, WiredScore, Living Wage).
- Lead the delivery of ESG and net zero carbon objectives, monitoring performance against targets.
- Manage utilities and ESG data through building data platforms.
- Oversee building technology systems (BMS, Smart Spaces app, indoor air quality monitoring).
- Engage occupiers on ESG aspirations and encourage aligned goals.
- Ensure procurement of supplies and services follows sustainable procurement policies.
- Maintain clean, tidy, and secure service areas and control vehicular traffic.
- Record all accidents and near misses and attend to serious incidents.
- Control and re-order first aid kit supplies.
- Ensure adherence to fire and Health & Safety regulations.
- Monitor and maintain Health and Safety Records.
- Ensure compliance with all statutory requirements and codes of practice.
- Maintain overall control of security operations, including incident response and customer care.
- Liaise with tenants, the Client, and the Police regarding reported incidents.
- Ensure all insurance risk control requirements are undertaken.
- Conduct daily checks of common areas and external areas, ensuring timely remedial works.
- Ensure Health and Safety and insurance details for retained contractors are updated and kept on site.
- Control and monitor keys for all common areas.
- Deal with enquiries from tenants, contractors, and the public.
- Respond to and manage enquiries and complaints, ensuring resolution or escalation.
- Ensure promotional activities and events are conducted with due care for health, safety, and welfare.
- Oversee health and safety governance for events, including risk assessments.
- Establish and develop good relations with various authorities and local agencies.
- Work with site staff and contractors towards achievement of their goals.
- Identify and implement training and development programs.
- Ensure in-house staff and contractors are smart and well-presented.
- Work with the Community and Partnerships lead to ensure smooth running of the building and amenity spaces.
- Cover the role and responsibilities of the Community and Partnerships lead in their absence.
- Devise training programs for on-site staff.
- Adhere to all quality assurance requirements.
Requirements
- Minimum of 5 years' relevant property or building management experience, ideally on a multi-let commercial office building.
- Ability to work on own initiative and meet tight deadlines.
- Personable and experienced in dealing with clients.
- Facilities Management experience, including knowledge of M&E equipment.
- Experience operating technology-enabled buildings (BMS, workplace apps, IoT/indoor air quality monitoring).
- IOSH Managing Safely or equivalent health and safety qualification.
- Demonstrable experience delivering ESG and net zero objectives in operational buildings.
- Experience working to and setting service charge budgets and completing reconciliations.
- Excellent communication skills.
- Willingness to adopt a flexible approach to working patterns.
- Natural problem solver.
- Experience managing a site team, service partners, and contracts.
- Experience managing tenant fit out applications.
- Ability to use full range of Microsoft applications (Word, Excel, PowerPoint, Outlook).
- NEBOSH National General Certificate in Occupational Health and Safety (Desirable).
- RICS or IWFM membership (Desirable).
- First Aid qualifications (Desirable).
- Experience liaising with enforcing authorities (Police, Fire Brigade, local authority) (Desirable).
Skills
- Property Management
- Building Management
- Facilities Management
- Occupier Experience
- ESG Performance
- Net Zero Carbon Operations
- Budget Management
- Service Charge Management
- Procurement
- Contract Management
- Health & Safety Management
- Security Operations
- Waste Management
- Defects Management
- Team Leadership
- Data Management
- Building Technology Systems (BMS, Smart Spaces, IAQ)
- Sustainable Procurement
- Incident Response
- Stakeholder Communication
- Risk Management
- Microsoft Office Suite
Location
- Tower Bridge, London
Work Type
- Full-time
- Onsite
Experience Level
- Senior
- Minimum 5 years relevant experience
Education Level
- IOSH Managing Safely or equivalent
- NEBOSH National General Certificate (Desirable)
About the Company
- TBC.London is an all-electric office building at Tower Bridge that is net zero carbon in operation.
- FORE Partnership is the developer of TBC.London.